Office Specialist - Lincoln

State of Nebraska•Lincoln, NE

2d•$17

About The Position

The State of Nebraska, Department of Health and Human Services is seeking an Office Specialist. This position assists with clerical duties, compiles and checks documents, records, and reports to confirm accuracy and completeness, monitors the status of information, processes requests or transactions, and provides the supervisor or other employees with information for making decisions for the Division of Medicaid & Long-Term Care and Economic Assistance. Are you a dynamic individual with excellent customer service skills, have an attention to detail, and a desire to help others. If so, WE NEED YOU! “You have the passion; we have the opportunities – let’s make a difference for Nebraskans!"

Requirements

Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or areas related to the programs and functions of the employing agency.
Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.
Knowledge of: The program-administrative work assigned to the position.
Sources of information pertinent to the assigned work.
The principles and practices of record keeping.
Ability to: Formulate and recommend alternative courses of action to meet agency and operational goals and objectives.
Communicate in person and by telephone, computer, email, or correspondence to exchange information and ideas.
Summarize technical data and results of research and monitoring activities into reports.
Understand and apply instructions and program-administrative policies and directives.
Implement decisions made and take actions selected by others to achieve work objectives, performance goals, and priorities.
Learn the organizational structure, mission, and activities of the employing agency.
Learn agency policies and procedures pertinent to the work assigned.

Responsibilities

Meeting federal time frames related to the processing of Medicaid & Long-Term Care and Economic Assistance applications and public assistance referrals.
Reviews applications/referrals to ensure they are appropriate, closes duplicate cases, and facilitates the merging of duplicate persons/cases.
Utilizing the state computer system to keep case information current.
Building accurate cases which allow case managers to move efficiently to the next phase of Medicaid & Long-Term Care and Economic Assistance applications.
Assisting with clerical duties.
Compiling and checking documents, records, and reports to confirm accuracy, completeness, and status of information and process requests or transactions, and/or to provide the supervisor or other employees with information for making decisions.