Office Specialist - Front Desk (Part-time)

Davis Behavioral Health • Layton, UT

4d • $18 • Onsite

About The Position

Davis Behavioral Health is seeking a part-time Office Specialist - Front Desk to provide coverage at the front desk and complete daily office support functions at the front desk in its outpatient clinic located in Clearfield, Utah. Essential Job Duties Front Desk The successful candidate will work at the front desk in the outpatient clinic Monday through Friday as outlined above. Duties assigned to this position will consist of working at the receptionist desk checking in clients for appointments, answering phone calls, and providing excellent customer service to clients, co-workers, and community partners as well as completing office support tasks such as scanning, answering phone calls, etc. Backup Coverage In addition to completing the daily appointment reminder calls and checking clients in for appointments, the successful candidates may be expected to provide backup coverage for the front desk staff in the outpatient clinic for vacations, sick time, and other leave in the clinic, which will require the successful candidate to be flexible and cross-trained. The clinic is open Monday - Thursday from 9:00 am to 8:00pm and Friday from 9:00 am to 8:00 pm. In the event that this employee is called in to provide backup coverage during the daily reminder call time, the calls will be made from the clinic instead of from their home. Schedule & Location This position has the following set scheduled: Monday through Friday 7:45AM-1:30PM The end time may fluctuate 10-15 minutes either way on occasion to meet clinic needs. The outpatient clinic for this position is located at 952 S. Main St Layton, Utah 84041 Compensation & Classification The starting wage for this position is $18.25 per hour. This position is classified as regular part-time and has a non-exempt status. Hours shall not exceed 29 in any given week. A -Spanish-language incentive stipend available. Must pass a Spanish assessment. The successful applicant will answer telephones and route calls based on requests or subject matter; schedule, reschedule, and cancel appointments: provide information to the public: greet walk-in and potential clients: refer clients to appropriate staff: accept payments: data entry: process and maintain variety of records, file, type, distribute mail, complete end-of-day receipts: and complete other tasks as assigned. Successful applicant must be flexible and willing to perform some intake work, records, and other office duties.

Requirements

• Be at least 18 years old.
• Have a high school diploma or equivalent.
• Possess strong verbal communication skills.
• Have demonstrated professional customer service experience.
• Demonstrate compassion, courtesy and respect to all clients and their families.
• Have exceptional interpersonal skills with the ability to establish immediate rapport with clients.

Nice To Haves

• Computer knowledge, including keyboarding (typing) skills.
• Possess proficient working knowledge of Microsoft Office Suite and other computer programs.
• Previous experience working in a medical office and/or familiarity with medical terminology preferred.
• Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred.
• Preference will be given to candidates who are bi-lingual English/Spanish; however, this is not a requirement.

Responsibilities

• checking in clients for appointments
• answering phone calls
• providing excellent customer service to clients, co-workers, and community partners
• completing office support tasks such as scanning
• completing the daily appointment reminder calls
• provide backup coverage for the front desk staff
• answer telephones and route calls based on requests or subject matter
• schedule, reschedule, and cancel appointments
• provide information to the public
• greet walk-in and potential clients
• refer clients to appropriate staff
• accept payments
• data entry
• process and maintain variety of records, file, type, distribute mail, complete end-of-day receipts
• complete other tasks as assigned
• perform some intake work, records, and other office duties

Benefits

• The part-time Office Specialist position is not eligible to participate in the agency's benefits program.
• All employees at DBH are eligible to utilize the agency's robust Employee Assistance Program (EAP) through Intermountain LiVe Well.
• Davis Behavioral Health is an equal opportunity employer.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED