Office Services Support

RR Donnelley•Houston, TX

18h•Onsite

About The Position

Williams Lea by RRD is a global business support services company with over 200 years of experience delivering world-class business solutions. They specialize in providing skilled administrative support, document production, presentation design, and marketing and communications services to leading companies, particularly in the legal, financial, and professional services industries. The company is people-powered with thousands of employees globally, working to help clients operate more efficiently and effectively, supporting tasks like critical document production for law firms and managing high-volume print and digital communications for financial institutions. This role involves performing office services, primarily reprographics, mail, and intake functions, according to established procedures, ensuring proper logging, job ticket completion, and adherence to deadlines. The position requires communication with supervisors or clients on job issues, troubleshooting basic equipment, prioritizing workflow, and performing quality assurance. It also involves loading machines, answering phones and emails, interacting with clients, and adhering to company and client site policies while using equipment and supplies cost-efficiently.

Requirements

High school diploma or equivalent.
Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
Familiar with general back office procedures to meet and maintain client satisfaction.
Proven customer service skills are required in order to create, maintain and enhance customer relationships.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail with good organizational skills.
Must be able to meet deadlines and complete all projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Able to make independent decisions that conform to business needs and policy.
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Must work well in a team environment.
Must be able to interact effectively with multi-functional and diverse backgrounds.
Ability to work in a fast-paced environment.
Must be self-motivated with positive can-do attitude.

Responsibilities

Utilize appropriate logs for all office services work.
Ensure that job tickets are properly filled out before beginning work.
Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
Follow procedures to run jobs in proper order.
Communicate with supervisor or client on job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering all work.
Troubleshoot basic equipment problems.
Be able to lift up to 50 lbs. on a regular basis.
Prioritize workflow.
Performs Quality Assurance on own and work of others.
Load machines with various paper, toner, supplies.
Answer telephone, emails, and place service calls when needed.
Interact with clients in person, over the phone or electronically.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.