Office Services Specialist

Virginia Information Technologies Agency•Newport News, VA

20h•Onsite

About The Position

This posting is to fill multiple positions. The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians. The VDH is made up of a statewide Central Office in Richmond and 32 local health districts. These entities work together to promote healthy lifestyle choices that can combat chronic disease, educate the public about emergency preparedness and threats to their health, and track disease outbreaks in Virginia. As part of the Virginia Department of Health, the Hampton, and Peninsula Health Districts (HPHD) are two health districts serving the residents of Hampton, Newport News, Poquoson, Williamsburg, and the Counties of James City, and Yorktown. The Hampton and Peninsula Health Districts are focused on four key pillars to create a sustainable and engaged workforce: Workforce Development and Training, Culture and Climate, Community Engagement and Partnerships, and Communication and Openness. Through these pillars, they aim to achieve their mission of becoming the healthiest districts in the state and better serve their communities. The Peninsula Health Department is looking to fill three Office Services Specialist roles. These positions will provide administrative support to multiple areas including, but not limited to, Registration, Clinical Services, Immunizations, Medical Records, Communicable Diseases, Nursing Home Screening, and Maternal Child Health. The successful candidate(s) will be part of a multi-disciplinary team responsible for providing exceptional customer service to clients of the Peninsula Health District.

Requirements

Knowledge of office and administrative principles and practices
Working knowledge of word processing and spreadsheet software applications
Ability to interpret and follow established procedures and guidelines
Ability to communicate effectively with internal and external customers, verbally and in writing
Considerable skill in the operation of standard office equipment

Nice To Haves

Working experience in medical setting
Working knowledge of inventory processing
Working knowledge of HIPAA regulations
Bilingual communication skills in English, Spanish, or Arabic

Responsibilities

Show excellent interpersonal skills to work in a fast-paced environment for the Clinical Administrative Team
Provide administrative support to multiple areas including, but not limited to, Registration, Clinical Services, Immunizations, Medical Records, Communicable Diseases, Nursing Home Screening, and Maternal Child Health
Provide exceptional customer service to clients of the Peninsula Health District
Utilize established policies and procedures to provide program and office support to a work unit including general office and administrative support
Perform routine office and administrative responsibilities
Schedule meetings
Perform data entry
Handle routine transactions
Prepare correspondence
Maintain records
Order supplies
Answer questions regarding program services offered
Serve as the first point of contact for a program or work unit and direct inquiries to the appropriate office, division, or resource
Explain established procedures and practices
May be responsible for maintaining timesheets and entering time/leave taken into timekeeping/payroll system for assigned program area