Office Services Specialist

Ricoh • Denver, CO

5h • Onsite

About The Position

The Legal On-Site Services Specialist provides operational support within a legal office environment. Responsibilities include operating high-volume duplicating and scanning equipment, mail processing, shipping/receiving, and copier maintenance. The role also involves handling sensitive and confidential documents, ensuring quality control, and supporting legal staff with document management and workflow needs.

Requirements

• High school diploma, GED, or equivalent work experience required.
• Completion of Ricoh Legal training within 90 days of hire (and ongoing training as required).
• Minimum of 1 year of experience in the legal industry strongly desired.
• Strong customer service, communication, and interpersonal skills.
• Valid driver’s license and auto insurance may be required per company policy.
• Proficiency in MS Office Suite.
• Technical aptitude with printers, copiers, postage machines, and office equipment.
• Strong customer service and organizational skills.
• Ability to work independently and flexibly to complete projects.
• Knowledge of shipping/receiving procedures.
• Ability to troubleshoot and problem-solve.
• Ability to read and comprehend technical manuals and instructions.
• Excellent verbal communication and customer relations skills.

Nice To Haves

• Related copy job experience preferred.
• Basic electronics knowledge preferred.

Responsibilities

• Operate high-volume copy machines; perform binding and finishing work.
• Handle highly sensitive and confidential documents, often under tight deadlines.
• Deliver the highest quality work due to the sensitive nature of legal projects.
• Operate high-volume scanners and image handling software.
• Utilize MS Office and email systems.
• Inspect convenience copiers daily; clear paper jams and report issues.
• Maintain records for management reports and supply inventories.
• Distribute office supplies, faxes, and mail to designated personnel or drop-off points.
• Calculate charges for jobs performed; maintain billing logs.
• Respond to and coordinate service calls required by customers.
• Perform filing duties, including purging and archiving old documents.
• Deliver completed jobs to designated customer locations.
• Maintain daily meter and service logs.
• Travel between customer buildings as needed.
• Answer customer questions regarding job status or feasibility.
• Ensure copier areas are neat and well stocked.
• Perform shipping/receiving duties.
• Use bindery and finishing equipment (shrink-wrap machine, paper cutter, hole driller, jogger, tape machine, stackers, stapler, scales).
• Perform scanning, file conversion, file naming, and FTP transfers.
• Manage electronic file tables of contents.
• Perform OCR (Optical Character Recognition) tasks for keyword search.
• Format files for printing/Excel.
• Assist with coordinating off-site projects (BIS or Smart Source).
• Provide professional-level support to legal staff (secretaries, paralegals, associates, partners).
• Complete projects accurately under tight deadlines and high pressure.
• Perform other duties as assigned.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED