Office Services Specialist

Virginia Information Technologies Agency • Virginia Beach, VA

9d • Onsite

About The Position

Virginia Beach is seeking an Office Service Specialist to provide direct service
to the residents and visitors of Virginia Beach by serving as the main
receptionist and general administrative support in our very busy Environmental
Health (EH) divisions. This position also supports billing and includes small
cash- handling component tied to program services. At this location there are
three full time clerical support staff to assist the EH Manager, four EH
Supervisors and 19 EH Specialists.

This position is responsible for Administrative Support, Office Correspondence,
Customer Service and Records Maintenance

Requirements

• Knowledge of office and administrative principles and practices
• Working knowledge of word processing and spreadsheet software applications
• Ability to interpret and follow established procedures and guidelines
• Ability to communicate effectively with internal and external customers, verbally and in writing
• Considerable skill in the operation of standard office equipment

Nice To Haves

• Experience in office setting specific to program area
• Experience working in public health or diverse population
• Bilingual (Spanish and English)
• Fiscal/Billing Experience

Responsibilities

• Administrative Support
• Office Correspondence
• Customer Service
• Records Maintenance
• Performs routine office and administrative duties
• Responds to inquiries and requests for information
• May order supplies for office and maintain standard office supplies for assigned program or work unit
• May coordinate and schedule meetings; record and transcribe meeting minutes
• Prepares reports as requested
• Prepares routine correspondence
• Communicates office updates and important dates to assigned program areas or work unit
• May route incoming mail/receipts/documents to appropriate staff/work units
• Provides quality customer service
• Responds to requests and questions regarding program services offered in a courteous, professional, and timely manner
• Assures files and forms are completed accurately
• Audits records for completeness, accuracy and compliance with established records maintenance guidance and procedures
• Develops and maintains office filing system
• May assist with interpretation and/or translation if applicable

Benefits

• The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees