Office Services Specialist - Out Patient Behavioral Health

Kern Medical • Bakersfield, CA

1d • Onsite

About The Position

Kern Medical has been a community cornerstone since its founding in 1867. Today, we are an acute care teaching center with 222 beds, offering the only advanced trauma care between Fresno and Los Angeles. Kern Medical offers a range of primary, specialty, and multi-specialty services including high-risk pregnancy care, inpatient psychiatric services integrated with county mental health programs, and a growing network of outpatient clinics providing personalized patient-centered wellness care. Kern Medical cares for 15,500 inpatients and 125,000 clinic patients a year. The Office Services Specialist performs specialized support activities requiring knowledge and experience in the area of assignment. Duties might include developing and preparing a variety of correspondence, reports, and documents; serving as a lead to lower levels; training new employees; and, gathering data and statistics. Incumbents may supervise employees in lower levels in the office services series. This is the third level of the office services series, distinguished from the Office Services Technician by its specialized support activities requiring extensive knowledge and experience in the area of assignment, and from the Senior Office Services Specialist, which analyzes a variety of information and data.

Requirements

• High School Diploma, G.E.D. or equivalent
• Three years of clerical, general computer and office experience directly related to the area of assignment; or, an equivalent combination of education and experience sufficient to obtain the knowledge and skill to successfully perform the essential duties of the job.
• Certification of Typing/Keyboarding speed of 50 net words per minute
• Possession of a Valid California Drivers License (Some Positions May Require)
• Certification of Transcription speed of 45 net words per minute (Some Positions May Require)
• Proficiency in the use of word processing software, such as Microsoft Word and WordPerfect. (Some Positions May Require)
• Knowledge of Statistical methods
• Knowledge of data compilation methods
• Knowledge of inventory maintenance principles
• Knowledge of customer service principles
• Knowledge of standard office procedures, methods, and equipment
• Knowledge of transcription methods
• Knowledge of basic filing and recordkeeping principles
• Knowledge of basic mathematical concepts
• Knowledge of English language, grammar, and punctuation
• Skill in Conducting research
• Skill in compiling data
• Skill in transcribing from tapes
• Skill in preparing a variety of reports
• Skill in prioritizing work
• Skill in performing multiple tasks simultaneously
• Skill in entering information into a database
• Skill in maintaining various records and files
• Skill in preparing meeting agendas and minutes
• Skill in using computers and related software applications
• Skill in performing mathematical calculations
• Skill in processing forms using established guidelines
• Skill in providing customer service
• Skill in filing
• Skill in keyboarding
• Skill in using standard office equipment
• Skill in communicating both orally and in writing sufficient to exchange or convey information and to receive work direction.
• Adherence to the Kern County Hospital Authority Vehicle Use and Driving Standard Policy (ENG-EC-119) if position responsibilities require driving a personal vehicle.
• Possession of a current valid California Driver’s license, a signed authorization for Release of Drivers Record Information and adherence to the Kern County Hospital Authority Vehicle Use and Driving Standard Policy (ENG-EC-119) if position responsibilities require driving a vehicle owned, leased or rented by Kern Medical.

Responsibilities

• May serve as a lead, to include assigning and monitoring work, training employees on work methods, and providing direction.
• May supervise support staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; and making hiring, termination and disciplinary recommendations.
• Responds to requests for information from the general public, other internal departments, and employees; investigates customer complaints.
• Gathers data and statistics for assigned area of responsibility; prepares draft copies of related reports.
• Prepares meeting agendas; assembles agenda packets; attends meetings and takes minutes; distributes meeting minutes to appropriate individuals.
• Performs various clerical duties, utilizing standard office equipment, to include: screening incoming calls; taking and transmitting messages; distributing mail; making photocopies; typing; and, word processing.
• Prepares a variety of documents by typing, performing data entry or word processing.
• Processes a variety of forms and paperwork, using established procedures; receives monies from customers; prepares and disseminates receipts to appropriate individuals; prepares related bank deposits.
• Files documents alphabetically, numerically, or by other prescribed method; maintains departmental records; coordinates records retention activities for assigned department.
• Proofreads, edits, and updates a variety of documents.
• Performs other duties of similar nature or level as required.

Benefits

• New Hire Premium : +6% of base rate of pay, matched up to 6% if contributed to the Deferred Compensation Plan.
• Holidays
• Paid Time Off
• Retirement
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Participation and company contributions into the Kern County Employees’ Retirement Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED