Office Services Specialist

FIREFIGHTERS FIRST FEDERAL CREDIT UNION • Hendersonville, TN

5d

About The Position

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Currently, we have an immediate opening for a Office Services Specialist to join our team! The Office Services Specialist supports daily office and facilities operations by ensuring a safe, functional, and welcoming workplace environment. This role serves as the key point of contact for visitors and vendors while coordinating front desk services, building maintenance, and workplace logistics. The Specialist works closely with internal teams and external partners to maintain building systems, shared spaces, and safety standards, contributing to efficient operations and a positive employee and member experience.

Requirements

• High school diploma or GED.
• Experience in one or more of the following: guest relations, sales, customer service, account management or banking.
• Strong written and verbal communication skills.
• Minimum 3 years of experience in office services, facilities support, front desk operations, or a related administrative or operational role.
• Working knowledge of basic building systems, preventative maintenance practices, and vendor coordination; ability to perform light troubleshooting and inspections.
• Proficiency with office technology and systems, including Microsoft Office (Outlook, Word, Excel), work order systems, and audio-visual equipment.

Responsibilities

• Serving as the first point of contact at the front desk by warmly welcoming and assisting visitors, members, and vendors, ensuring proper check-in/check-out procedures in accordance with security protocols.
• Providing comprehensive office support by coordinating conference and training room readiness which includes but is not limited to performing basic AV checks and ensuring shared spaces are clean, functional, and ready for use.
• Providing administrative support for various departments by performing tasks including but not limited to data entry, copying, report preparation, meeting coordination, calendar management, and other general office functions as needed.
• Performing a variety of administrative tasks including but not limited to data entry, making copies, creating reports, and meeting coordination.
• Supporting day-to-day facilities operations by maintaining kitchen and coffee supplies, assisting departments with special facility needs, and coordinating office moves and workspace changes.
• Conducting routine inspections of building interiors, exteriors, parking areas, and landscaping; identifying issues, documenting findings, and coordinating vendor follow-up as needed.
• Responding promptly to facility service requests by performing basic troubleshooting, preventative maintenance, and sourcing parts or supplies while maintaining accurate maintenance logs.
• Monitoring building systems and vendor activity to ensure work is completed safely, efficiently, and to quality standards.
• Supporting office safety and security by coordinating emergency drills, managing keys and access cards, and documenting inspections and compliance activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees