Office Services Specialist (Receptionist) - Readvertisement

Virginia Information Technologies Agency • Chesterfield, VA

7d • Onsite

About The Position

The Virginia Department of Juvenile Justice (DJJ) protects the public by
preparing
court-involved youth to be successful citizens. DJJ is committed to
excellence in public safety by providing effective interventions that improve
the lives of youth, strengthening
both families and communities within the Commonwealth.

We are hiring for an Office Services Specialists (OSS) receptionist to
provide administrative support for the General Administration Coordinator.
Receives and transfers telephone calls to the appropriate personnel, location,
or department. Receives, screens, and distributes mail for the facility. Act as
a gatekeeper for the administrative office area to ensure only authorized
persons are present. Effectively adheres to procurement and contracting
procedures to include appropriate use of small purchase credit card and travel
expense cards (Amex); completes and submits travel vouchers in a timely manner
in accordance with regulations for reimbursement. Process certified mailings
including completing forms, labeling envelopes, copying documentation for files,
and physically taking it to the post office to be processed. The OSS must
possess working knowledge of standard office practices, procedures,
and techniques. Considerable knowledge of customer interactive skills, phone
etiquette, and excellent verbal and written communication.

Work schedule: 8:00am - 5:00pm, Monday - Friday (off on weekends and state
holidays)

This position is located in the Bon Air Juvenile Correctional Center and is
subject to daily
searches when entering the secured facility

Requirements

• Ability to use hands and fingers to operate a computer, keyboard, and other office equipment is essential.
• Close vision is required for computer work and reading documents.
• Ability to stand, sit, talk, hear, reach, stoop, and kneel may be required depending on the specific tasks.
• Ability to learn new software, procedures, and technologies.
• Accuracy and speed in entering and processing data are important.
• Ability to maintain focus on tasks, even when faced with interruptions.
• The ability to make sound judgments and decisions within the scope of the role.
• The ability to understand and follow instructions accurately.
• The ability to manage multiple tasks and responsibilities simultaneously.
• Prioritize tasks and complete them within deadlines.
• Communicate effectively with colleagues, supervisors, and external contacts.
• Work effectively with others and build positive relationships.
• Handle stressful situations and maintain composure.
• Understanding and responding to the needs and emotions of others.
• Experience working a business setting utilizing Google Suites or Microsoft Products
• Experience constructing spreadsheets and/or using database management systems
• Customer service experience
• Experience working with information that is confidential and sensitive in nature
• Demonstrates ability the deliver a presentation to an audience
• Experience creating and maintaining systems of organization.

Nice To Haves

• Experience working in a correctional environment

Responsibilities

• Interpret and follow instructions, procedures, and regulations.
• Work in a fast-paced environment with changing expectations.
• Use computer software applications used in a business setting to include Word, Teams, Outlook, SharePoint, graphics, desktop publishing, spreadsheet applications, and database management.
• Communicating information clearly and concisely in writing is important.
• Accuracy in data entry, document preparation, and other tasks is crucial.
• Manage multiple tasks, set priorities, and stay organized is essential.
• Identify and resolve issues that arise in the office environment.
• Maintaining a professional demeanor and representing the company positively.
• Understanding and interpreting written information is necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees