Office Services Specialist (FET)

Virginia Information Technologies Agency • Petersburg, VA

1d • Onsite

About The Position

Central State Hospital (CSH) is a 277 bed Joint Commission accredited
psychiatric inpatient facility located in Petersburg, Virginia. CSH has proudly
been serving citizens of the Commonwealth since 1870, when we opened our doors
as the first psychiatric hospital in the country dedicated to the treatment of
African Americans. A new and modern CSH is currently under construction on the
same property, with a scheduled completion date of 2027.

CSH maintains the only maximum-security treatment facility in the state (111
beds). We also have 166 beds available for individuals in the community who need
inpatient care, as well as individuals in the criminal justice system. We
believe that treatment should be holistic and focused on the person’s individual
needs, recognizing that recovery is not linear or the same for every person.
Treatment modalities may include medication, evidence-based group and individual
therapy, peer support, psychosocial rehabilitation, vocational training,
preparation for court, and treatment for substance use.

Central State Hospital is recruiting for an Office Services Specialist (Forensic
Evaluation Team) who demonstrates a professional demeanor and respect toward
patients, staff, and external partners while providing comprehensive
administrative and clerical support to ensure the efficient operation of
forensic evaluation services. This role works collaboratively with Forensic
Services Administrative support staff to maintain continuity of services,
including serving as back-up support for essential functions such as mail
distribution, telephone routing, scheduling attorney-client visits, coordinating
Polycom video conferences, and arranging outside evaluators. The position is
responsible for preparing and managing critical documentation—receiving
admission packets, maintaining case sheets with key legal deadlines, producing
accurate correspondence, and ensuring timely submission of evaluations and
related materials to courts and attorneys. Additional duties include maintaining
evaluator files and PHI documentation, tracking case progress through
spreadsheets and the Statewide FIMS database, obtaining court orders and
criminal history records, supporting pre-trial evaluation preparation, and
assisting with data tracking and reporting. The incumbent will also organize and
maintain physical and electronic records, support data aggregation efforts, and
complete all required training in compliance with hospital and departmental
standards.

Requirements

• Previous clerical experience required with demonstrated use of office services technology, word processing, and data entry.
• Must have strong organizational skills and the ability to manage complex tasks.
• Must have strong written and oral communication skills.
• Requires basic knowledge of office services technology and working with current software and hardware systems and the rules governing confidentiality.
• Requires a skill base of excellent typing, telephone presence, and clerical skills to include typing, filing, data entry, and word processing with current software and hardware systems.
• Requires the ability to use excellent interpersonal communication skills, and good discretionary judgment.

Nice To Haves

• Prior experience in a legal, correctional, or healthcare setting.

Responsibilities

• Provide comprehensive administrative and clerical support to ensure the efficient operation of forensic evaluation services.
• Collaborate with Forensic Services Administrative support staff to maintain continuity of services, including serving as back-up support for essential functions such as mail distribution, telephone routing, scheduling attorney-client visits, coordinating Polycom video conferences, and arranging outside evaluators.
• Prepare and manage critical documentation—receiving admission packets, maintaining case sheets with key legal deadlines, producing accurate correspondence, and ensuring timely submission of evaluations and related materials to courts and attorneys.
• Maintain evaluator files and PHI documentation.
• Track case progress through spreadsheets and the Statewide FIMS database.
• Obtain court orders and criminal history records.
• Support pre-trial evaluation preparation.
• Assist with data tracking and reporting.
• Organize and maintain physical and electronic records.
• Support data aggregation efforts.
• Complete all required training in compliance with hospital and departmental standards.

Benefits

• DBHDS offers a comprehensive benefits package, including your choice of health plans, paid life insurance, retirement plans, 13 paid holidays, annual leave, family personal leave, sick leave, employee discount programs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees