Office Services Administrator

McKinsey • Chicago, IL

3d • Onsite

About The Position

As an Office Services Administrator - Generalist, you will take ownership of a variety of office services to ensure the smooth operation of our Chicago office. You will be responsible for maintaining all physical spaces in the office - conference rooms, common areas, private offices, desks and kitchens. This includes frequent room setups (moving tables/chairs, etc.). You will be expected to gain knowledge of facilities operations in the office and assist with work orders, troubleshooting and general maintenance of office equipment (ex: coffee machines), and cultivating strong relationships with key vendors. You will also be responsible for managing inventory, ordering and restocking for snacks, fruit, coffee, plates/utensils, office supplies and other pantry items while adhering to a budget and reconciling billing. In addition to your general duties, you will be working as part of the broader Chicago Office Services team and will be trained on all other functions within the service line. You will be expected to assist with (and cover when needed) catering, mailroom operations, duplicating, and reception desk duties including handling incoming calls, greeting and checking-in visitors, and managing the conference room schedule through our Converge booking system. You will serve as a point-of-contact for Global IT to assist with delivery of basic IT responsibilities including on-the-ground support for basic troubleshooting and inventory management. You will administer key cards and badges, track and report information as needed, and serve as a point-of-contact for firm Security. Your work will help maintain a professional and efficient office environment, ensuring that all office services and operations run smoothly and effectively. You will be based in our Chicago office as part of the Office Services department. Your team focuses on reception and room bookings, catering, mail and duplication, facilities, and event planning. This is an in-office role. Hours are 7am-3pm CT, however, flexibility to work overtime occasionally, particularly for events is required

Requirements

• High School diploma required; undergraduate degree preferred
• 1+ year of relevant business experience, ideally in a professional services environment, is required
• Ability to perform multiple tasks effectively with minimal supervision
• Strong interpersonal skills, an excellent professional demeanor, and the ability to deliver outstanding customer service
• Excitement to cultivate strong relationships with colleagues, clients and vendors; energized by working in a collaborative team environment but demonstrates ability to work independently
• Willingness to take initiative and rapidly solve issues as they arise
• Possess high quality standards, a commitment to completing the task within the deadline, and the ability to work under pressure
• Ability to move equipment and furniture for room/event set-ups
• Technical knowledge of office machines and equipment
• Proficient in rational decision making based on data, facts, and logical reasoning
• Exceptional time management to meet your responsibilities in a complex and largely autonomous work environment
• Strong oral and written communication skills

Responsibilities

• Maintaining all physical spaces in the office - conference rooms, common areas, private offices, desks and kitchens.
• Frequent room setups (moving tables/chairs, etc.).
• Gain knowledge of facilities operations in the office and assist with work orders, troubleshooting and general maintenance of office equipment (ex: coffee machines), and cultivating strong relationships with key vendors.
• Managing inventory, ordering and restocking for snacks, fruit, coffee, plates/utensils, office supplies and other pantry items while adhering to a budget and reconciling billing.
• Assist with (and cover when needed) catering, mailroom operations, duplicating, and reception desk duties including handling incoming calls, greeting and checking-in visitors, and managing the conference room schedule through our Converge booking system.
• Serve as a point-of-contact for Global IT to assist with delivery of basic IT responsibilities including on-the-ground support for basic troubleshooting and inventory management.
• Administer key cards and badges, track and report information as needed, and serve as a point-of-contact for firm Security.

Benefits

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees