Office Rep| Radiology General| Day/Evening| Full Time

University of Florida Health•Gainesville, FL

37d

About The Position

Facilitates the patient's access into the Radiology system by providing registration and check-in services, including but not limited to the following: securing accurate The Joint Commission-approved patient demographics, identification, authorization of services and insurance information for registration purposes for all scheduled and non-scheduled patients; securing completed and signed written radiology orders, entering and scheduling orders into EPIC, verifying demographic and financial data and electronic filing of documents into OnBase. Ensures that basic ICD-9 coding is relevant to the signs and symptoms for the diagnosis reflected on the request for service. Follows Federal Regulations to ensure Legal Compliance is maintained. (i.e. HIPAA and Medical Necessity). Protects the fiscal interest of the enterprise by checking for medical necessity, according to the carrier's guidelines, and assists the Financial Specialist with securing a waiver, i.e. ABN, from the patient when necessary. Schedules, cancels and reschedules patient appointments as needed while maintaining patient confidentiality. Works closely with the Financial Specialist assisting in 'Point of Service' collections in an effort to satisfy the patient's financial obligations as required and increase reimbursement for the organization. Provides support for the Radiology Technologist and other technical and clerical staff from within the hospital system and from the community.

Requirements

High school graduate or equivalent is required.
Minimum two (2) years clerical experience or Customer Service with at least one (1) year in a healthcare environment Preferred.
Position requires the exercise of courtesy and patience when interacting with all customers to maintain sound public relations.
Professional customer service in person and via telephone, communication skills, knowledge of PC/keyboard experience is required.
Excellent critical thinking, attention to detail and ability to work under hectic and sometimes stressful conditions is required.
Must be comfortable requesting information from and giving information to clinics, physicians, patients, and technical/clinical staff.
The ability to multi-task, organize, prioritize responsibilities, problem solve and function in a team environment are necessary attributes.

Nice To Haves

Continuing education beyond high school preferred.
Two-year degree may substitute for one year of clerical experience or hospital/medical practice experience.
Familiarity with ICD-10 and CPT codes and medical terminology preferred.
Knowledge of EPIC, Biscom, OnBase, and insurance terms and anatomy is preferred.

Responsibilities

Facilitates patient access into the Radiology system
Provides registration and check-in services
Secures patient demographics, identification, authorization of services and insurance information
Secures completed and signed written radiology orders
Enters and schedules orders into EPIC
Verifies demographic and financial data
Electronically files documents into OnBase
Ensures basic ICD-9 coding relevance
Follows Federal Regulations to ensure Legal Compliance (HIPAA and Medical Necessity)
Protects the fiscal interest of the enterprise by checking for medical necessity
Assists the Financial Specialist with securing waivers (ABN)
Schedules, cancels, and reschedules patient appointments
Maintains patient confidentiality
Assists in 'Point of Service' collections
Provides support for Radiology Technologists and other staff