Office Receptionist

United States Soccer Federation 1 • Atlanta, GA

5d • Onsite

About The Position

The Office Receptionist is the primary front-of-house representative for U.S. Soccer’s Atlanta area headquarters. This role focuses on delivering exceptional hospitality and professional reception services, managing incoming communications and visitors, and supporting daily front-desk operations to ensure a welcoming, secure, and efficient workplace.

Requirements

• 1–3 years of reception, customer service, or administrative experience.
• Professional, welcoming demeanor with strong interpersonal and verbal communication skills.
• Excellent organizational skills and attention to detail.
• General knowledge of soccer.
• Ability to manage multiple priorities and remain composed in a fast-paced environment.
• Must be able to connect “micro” details to the “macro” vision and mission.
• Proficiency with Microsoft Office (Outlook, Excel, Word) and basic office technology.
• Demonstrated reliability, discretion, and professionalism.

Nice To Haves

• Prior experience as a receptionist or front-of-house in corporate, sports, or hospitality environments.
• Experience with multi-line phone systems, visitor management or badge systems.
• Familiarity with basic AV setup and meeting room technology.
• Multilingual skills (Spanish preferred).
• Passion for soccer.

Responsibilities

• Reception & Visitor Services Serve as the first point of contact: greet visitors, verify appointments, assist with visitor badges, and direct guests to the appropriate staff or meeting rooms.
• Answer and route incoming calls with professionalism; manage multi-line phone system.
• Maintain an attractive, orderly reception area and keep lobby materials current.
• Manage visitor sign-in/out logs and maintain confidentiality and security protocols.
• Coordinate meeting room readiness with Office Coordinator/Facilities/IT (AV setup, seating, signage).
• Welcome tours and assist the Office Coordinator and Manager in the tour program as needed
• Front-Desk Operations & Communications Monitor and respond to general reception inboxes and voicemail; escalate urgent messages as needed.
• Receive, sort, and distribute mail and packages to staff in the HQ Communicate with Office Coordinator to track and maintain office signage, visitor amenities, and front-desk supplies.
• Maintain key/tracking logs for conference rooms, equipment, and shared spaces.
• Support building access requests and coordinate temporary badge issuance with Security.
• Administrative Support Manage and prioritize the General Manager’s calendar (i.e. schedule meetings, cancellations, balancing the load of each day).
• Provide clerical support: photocopying, scanning, filing, and preparing guest or meeting materials.
• Assist with simple expense reporting, purchase requests for reception supplies, and invoice routing.
• Support onboarding by preparing visitor access and coordinating first-day welcoming for new hires.
• Maintain accurate contact lists and front-desk procedure documentation.
• Additional Responsibilities (as assigned) Provide back-up coverage for hospitality tasks during events, including check-in coordination.
• Assist with basic event guest lists, RSVP tracking, and front-of-house hospitality for small internal events.

Benefits

• U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.
• U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization.
• We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed