Office Receptionist

UNITED STATES SOCCER FEDERATION 1 • Atlanta, GA

4d • Onsite

About The Position

The Office Receptionist is the primary front-of-house representative for U.S. Soccer’s Atlanta area headquarters. This role focuses on delivering exceptional hospitality and professional reception services, managing incoming communications and visitors, and supporting daily front-desk operations to ensure a welcoming, secure, and efficient workplace.

Requirements

• 1–3 years of reception, customer service, or administrative experience.
• Professional, welcoming demeanor with strong interpersonal and verbal communication skills.
• Excellent organizational skills and attention to detail.
• General knowledge of soccer.
• Ability to manage multiple priorities and remain composed in a fast-paced environment.
• Must be able to connect “micro” details to the “macro” vision and mission.
• Proficiency with Microsoft Office (Outlook, Excel, Word) and basic office technology.
• Demonstrated reliability, discretion, and professionalism.

Nice To Haves

• Prior experience as a receptionist or front-of-house in corporate, sports, or hospitality environments.
• Experience with multi-line phone systems, visitor management or badge systems.
• Familiarity with basic AV setup and meeting room technology.
• Multilingual skills (Spanish preferred).
• Passion for soccer.

Responsibilities

• Serve as the first point of contact: greet visitors, verify appointments, assist with visitor badges, and direct guests to the appropriate staff or meeting rooms.
• Answer and route incoming calls with professionalism; manage multi-line phone system.
• Maintain an attractive, orderly reception area and keep lobby materials current.
• Manage visitor sign-in/out logs and maintain confidentiality and security protocols.
• Coordinate meeting room readiness with Office Coordinator/Facilities/IT (AV setup, seating, signage).
• Welcome tours and assist the Office Coordinator and Manager in the tour program as needed.
• Monitor and respond to general reception inboxes and voicemail; escalate urgent messages as needed.
• Receive, sort, and distribute mail and packages to staff in the HQ.
• Communicate with Office Coordinator to track and maintain office signage, visitor amenities, and front-desk supplies.
• Maintain key/tracking logs for conference rooms, equipment, and shared spaces.
• Support building access requests and coordinate temporary badge issuance with Security.
• Manage and prioritize the General Manager’s calendar (i.e. schedule meetings, cancellations, balancing the load of each day).
• Provide clerical support: photocopying, scanning, filing, and preparing guest or meeting materials.
• Assist with simple expense reporting, purchase requests for reception supplies, and invoice routing.
• Support onboarding by preparing visitor access and coordinating first-day welcoming for new hires.
• Maintain accurate contact lists and front-desk procedure documentation.
• Provide back-up coverage for hospitality tasks during events, including check-in coordination.
• Assist with basic event guest lists, RSVP tracking, and front-of-house hospitality for small internal events.

Benefits

• U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees