Office Professional (Accordia Citronelle)

AltaPointe Health Systems•Citronelle, AL

About The Position

Responsibilities Primary Job Functions: Greets consumers in a professional and welcoming manner Ensures consumers sign in via the paper signature log upon his/her arrival at the clinic Verify appointments in scheduling system or manual method and promptly notify the appropriate clinician of the consumer’s arrival. Direct consumer to appropriate waiting area. Periodically monitor the waiting area to ensure consumers are called to his/her appointment Completes admission process for new consumers Direct consumer to complete the general intake forms and obtain appropriate insurance information Accurately populate all fields as related to the admission process in EHR system Ensure that patient insurance information is correctly in EHR system Research self- pay patients in insurance eligibility websites (Waystar, Palmetto, BCBS, etc) Responsible for consumer payments Collects consumer “out-of-pocket” costs (i.e. co-pays, deductibles, and co-insurance) and prepares receipts Prepares and makes deposits, if needed Assists with Financial Assistance/Sliding Fee Discount Program applications Assists consumers with completion of the Financial Assistance application/Sliding Fee Discount Program application, as needed Communicate with consumers regarding proof of income requirements. Scheduling Calendar Schedules return appointments for consumers accurately and gives consumer an appointment card with next scheduled appointment and initials. Re-schedules, and cancel appointments as necessary and communicates these changes to consumers. Schedule consumer appointments with outside agencies as requested Enters unscheduled appointment into scheduling system (manual) and notifiy the appropriate clinician of consumer’s arrival Answers telephone in a professional and welcoming manner. Receives consumer requests for appointment/information and changes Direct callers to the appropriate person in a timely manner Protects and maintains the confidentiality of all records and patient information Ensurance all releases are completed accurately and immediately scanned into Avatar via POS scanning. Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements Other Responsibilities Perform quality assurance process as necessary. Completes administrative review audits as necessary. Passing out prescriptions from the doctor/CRNP/PA to the consumer. Perform relief for other staff members. Makes copies, faxes documents and performs other related clerical duties as needed. Supervision and consultation Seeks supervision and consultation as needed Accepts and employs suggestions for improvement Actively works to enhance skills Courteous and respectful towards consumers, visitors and co-workers Treats consumers with care, dignity and compassion Respects consumers’ privacy and confidentiality Is pleasant and cooperative with others Assists consumers and visitors as needed Personal values don’t inhibit ability to relate and care for others Is sensitive to the consumers’ needs, expectations and individual differences Is gentle and calm with consumers, families and others as appropriate Administrative and other related duties as assigned Actively participates in Performance Improvement activities Actively participates in AltaPointe/Accordia committees as requested Completes assigned tasks in a timely manner Treats consumers with dignity and respect Works in a cooperative manner with other AltaPointe/Accordia employees Follows AltaPointe/Accordia policies and procedures Physical Requirements of the Job: Continuous sitting (extended sitting) up to 2 hours at a time until break or lunch. Reaching forward to place paperwork on a document stand. Grasping to turn keys in doors throughout facility, grabbing files/paperwork Lifting up to 10 pounds. Carrying up to 10 pounds to transport small quantity of charts various distances in facility. Fine manipulation/dexterity for data entry, writing and handling paperwork. Standing and walking frequently throughout shift and to various locations in the facility to file charts and put up supplies. Sitting can be in frequent bursts up to 10 minutes. Extended sitting can be up to, but limited to 1 hour. Forward reaching, reaching out to front, and overhead reaching with up to 5 pounds to 15 is performed when filing records and charts. Forward reaching, overhead reaching and reaching down while filing medical record that can range up to 15 pounds. Lifting various ranges from the floor to overhead throughout the day with up to 15 pounds (medical records and supplies). Carrying up to 15 pounds various distances. Step ladder climbing frequently to access higher shelves for filing and stocking/retrieving supplies. Strong grasp/pinch grip needed to use keys in doors and to handle medical records. Fine manipulation/dexterity to use computer, write and handle medical records paperwork. Must be able to stand for long periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least 10 pounds. Must have visual acuity in at least one eye and manual dexterity.

Requirements

High School graduate or the equivalent.
Must have the ability to multi-task, possess good communication skills and work well in a fast-paced office.
Knowledge of the following must be demonstrated:
Exceptional customer service.
Basic clerical skills.
Use of standard office equipment including computers, copy and fax machines.
Basic medical terminology.
Must be able to stand for long periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least 10 pounds.
Must have visual acuity in at least one eye and manual dexterity.

Nice To Haves

Previous medical/health front desk experience preferred.

Responsibilities

Greets consumers in a professional and welcoming manner
Ensures consumers sign in via the paper signature log upon his/her arrival at the clinic
Verify appointments in scheduling system or manual method and promptly notify the appropriate clinician of the consumer’s arrival.
Direct consumer to appropriate waiting area.
Periodically monitor the waiting area to ensure consumers are called to his/her appointment
Completes admission process for new consumers
Direct consumer to complete the general intake forms and obtain appropriate insurance information
Accurately populate all fields as related to the admission process in EHR system
Ensure that patient insurance information is correctly in EHR system
Research self- pay patients in insurance eligibility websites (Waystar, Palmetto, BCBS, etc)
Responsible for consumer payments
Collects consumer “out-of-pocket” costs (i.e. co-pays, deductibles, and co-insurance) and prepares receipts
Prepares and makes deposits, if needed
Assists with Financial Assistance/Sliding Fee Discount Program applications
Assists consumers with completion of the Financial Assistance application/Sliding Fee Discount Program application, as needed
Communicate with consumers regarding proof of income requirements.
Schedules return appointments for consumers accurately and gives consumer an appointment card with next scheduled appointment and initials.
Re-schedules, and cancel appointments as necessary and communicates these changes to consumers.
Schedule consumer appointments with outside agencies as requested
Enters unscheduled appointment into scheduling system (manual) and notifiy the appropriate clinician of consumer’s arrival
Answers telephone in a professional and welcoming manner.
Receives consumer requests for appointment/information and changes
Direct callers to the appropriate person in a timely manner
Protects and maintains the confidentiality of all records and patient information
Ensurance all releases are completed accurately and immediately scanned into Avatar via POS scanning.
Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
Perform quality assurance process as necessary.
Completes administrative review audits as necessary.
Passing out prescriptions from the doctor/CRNP/PA to the consumer.
Perform relief for other staff members.
Makes copies, faxes documents and performs other related clerical duties as needed.
Seeks supervision and consultation as needed
Accepts and employs suggestions for improvement
Actively works to enhance skills
Courteous and respectful towards consumers, visitors and co-workers
Treats consumers with care, dignity and compassion
Respects consumers’ privacy and confidentiality
Is pleasant and cooperative with others
Assists consumers and visitors as needed
Personal values don’t inhibit ability to relate and care for others
Is sensitive to the consumers’ needs, expectations and individual differences
Is gentle and calm with consumers, families and others as appropriate
Administrative and other related duties as assigned
Actively participates in Performance Improvement activities
Actively participates in AltaPointe/Accordia committees as requested
Completes assigned tasks in a timely manner
Treats consumers with dignity and respect
Works in a cooperative manner with other AltaPointe/Accordia employees
Follows AltaPointe/Accordia policies and procedures