Office Professional - Customer Service Representative

Molly Maid•Elyria, OH

6d•$14 - $18

About The Position

Molly Maid of Cleveland West is searching for a pleasant, resourceful, and inspired Office Professional to join our team as it continues to grow. We opened our doors in 1997 and support a team of over 30 employees. We’re looking for a person that is very positive, efficient, and has strong communication skills. Full-time. No nights. No weekends. No holidays. Weekly bonus incentives and paid vacation. When you put on a Molly Maid® uniform, you become part of a family—a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they’ll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it’s a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers. All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

Requirements

Phone skills
Sales skills
Problem Solving
Scheduling
Computer Skills / Microsoft Office / Google
Data Entry Skills
Demonstrate the ability to learn quickly and juggle multiple tasks concurrently
High school diploma or GED required
Legally able to work in the U.S.
Organizational skills, ability to set priorities and execute a plan of action
Pass a background check -driving / criminal
Strong listening & communication skills
Good organizational skills
Courteous and cooperative with customers and employees
Staff Supervision
In Office Experience
Only applicants with a good attendance record and experience working in an office will be considered

Responsibilities

Receptionist duties
Sell Molly Maid services over the phone using a script
Follow up on Leads
Schedule Estimates
Respond, resolve, and follow-up with customer concerns
Answer inquiries for employment
Follow up on unclosed estimates
Conduct back marketing phone calls
Other office duties (data entry, filing, answer phones, customer relations, laundry, etc.)
Able to manage multiple tasks including the managing of cleaning teams, customer needs, and arranging the cleaning schedule.