Office Operations Manager

The Manufacturers' Association•Manheim, PA

2d•$45,000 - $50,000•Onsite

About The Position

Ready to Join a Team Where Every Day Brings Something New? Do you thrive in a high-energy, fast-paced environment where leading/managing employees and problem-solving are part of the fun? If you're looking for a dynamic role where your skills make a real impact, PCI Auctions wants to hear from you! We’re on the hunt for a reliable, detail-oriented Office Operations Manager to become an essential part of our growing team. In this role, you’ll be leading the front office staff of four, playing an integral role in ensuring our customers are taken care of. The ideal candidate is an impactful manager, thrives in organized chaos, is a strategic leader and loves turning challenges into opportunities. If you're passionate about leading a staff, teaching top notch customer service and being part of a company on the move—this could be your perfect fit! Candidates must possess prior supervisory/managerial experience in an office environment over people.

Requirements

Leading/managing employees
Can compartmentalize stressful situations
Ability to utilize Microsoft suite and Google Docs, Calander and Meets
Quick and adaptable learner
Organized
Excellent communicator
Strategic thinker
‘Outside the Box’ thinker – problem solver
Hardworking – we work hard but still have fun and you’re not afraid to roll up your sleeves to get the job done
Adaptable – our work environment is never dull, you’re comfortable with each day bringing new tasks and challenges
Understand the Why – you are curious and ask questions so you can learn more and always understand the “why” behind why we do things the way we do
Thick-Skinned - you embrace challenges and attack them head on

Responsibilities

Utilize EOS strategies to Lead, Manage and Hold Accountable (LMA) direct reports for exceptional customer service
Provide mentorship to staff to facilitate employee growth and development
Create a healthy and motivating work environment and atmosphere
Maintain a positive attitude in front of direct reports and other staff
Recognize employees with verbal “ataboys” as necessary
Complete quarterly conversations with direct reports
Handle all disciplinary and performance discussions with direct reports and implements performance plans as necessary
Continuously delegate appropriate tasks to team members
Develop new training and operational techniques to streamline Front Office & General Office processes and procedures
Responsible for ensuring auction invoices are collected on
Handle chargeback responses and follow through
Handle high level customer issues
Oversee the prompt reporting and closing of damage claims
Responsible for ensuring adequate coverage is provided for all Front Office responsibilities