Office Operations Manager

Pinnacle Propane•Payson, AZ

About The Position

The Office Operations Manager will be responsible in managing both the licensing and exchange customer service groups. This position will manage complex administration and transaction processing that requires interpretation and analysis and operate within the policies and procedures outlined in Pinnacle Propane employee and operations manuals. The ideal candidate will have outstanding attention to detail, execute administrative tasks with a high degree of accuracy, communicate clearly with both internal and external customers, and have exhibited an ability to learn quickly Why Join Pinnacle Propane? At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses. We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy: Great Benefits: Including medical, vision, dental insurances, amongst others. Life Insurance: Financial protection for you and your family. Community Volunteering Day: A paid day off to give back to the community and make a difference. Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones. Retirement Savings Plan: Employer contributions to help you save for the future.

Requirements

5+ years of experience
Strong research skills, attention to detail, organizational skills
Strong attention to detail
Proficient with Microsoft Word and Excel
Ability to multi-task
High level of organization
Ability to prioritize tasks and duties
Confident working independently, as well as part of a team
Prior experience with specialized customer maintenance, accounting, or routing software

Nice To Haves

Applicable state or regulatory Cylinder Filling Certification or similar – Preferred

Responsibilities

Coordinate day to day staffing and task delegation within customer service group
Adjusts systems, processes and procedures to create a standard and efficient way of working
Provide first level of call escalation for customer complaints or issues
Respond to Customer and internal reporting and information gathering inquiries
Complete advanced research required information using available resources
Identify and escalate priority issues
Identify and provide training needs to customer service team
Submit license/permit application for new customers and maintain ongoing renewals and registrations
Research license/permit requirements for new jurisdictions
Learn and keep up to date with applicable NFPA and IFC codes
Communicate internally with sales representatives and district managers, regarding location specific compliance requirements
Communicate externally with agency officials, regarding issues of non-compliance, licensing needs, and regulatory requirements
Correct issues of non-compliance at the office-level and communicate with other stakeholders to ensure other corrections are made at the field-level or customer-level
Maintain organized records of up to date existing licenses
Work with employees from multiple departments and regulatory agencies to provide exceptional customer service, related to compliance needs