Office Operations Manager Industrial

SWBC•Boerne, TX

About The Position

SWBC is seeking a talented individual to manage the daily functions in the Ad Valorem division which include data management in the Voce software system, and receiving and processing notices from the county Appraisal District and Tax Offices. This individual files and tracks property value protests with the county Appraisal Districts, and provides and monitors customer service in person, via telephone, and email. Why you'll love this role: The position will allow an individual to problem solve on a daily basis. The applicant will have the opportunity to design, implement, and manage operational processes and procedures utilized for division success. This role offers a flexible work schedule, competitive compensation package, and great company culture will provide a great work environment. The position has potential for upward growth within the division. The individual will be tasked with challenging projects and have exposure to high level executives.

Requirements

Bachelor’s Degree in Accounting, Finance, Business Management, or related field or equivalent work experience.
Minimum of two (2) years of experience in processing, researching, and tracking property tax appeals, or related experience.
Strong orientation to detail and ability to maintain accuracy in processing appraisal project information and detecting discrepancies.
Excellent time management skills to manage multiple tasks/projects and deadlines simultaneously.
Strong organizational, customer service, and communication (verbal and written) skills.
Strong research capabilities and follow-up skills.
Proficient knowledge of property tax appraisal/valuation project processes and procedures.
Excellent interpersonal skills.
Excellent and effective communication skills, both verbal and written.
Proficient computer and accurate keyboard skills in utilizing computer applications such as MS Word, Excel, and Access.
Proficient knowledge in MS SQL Server Management Studio
Working knowledge of general office equipment such as phone system, copier, scanner, and the like.
Be a Commissioned Notary Public for the State of Texas.
Able to sit for long periods of time performing sedentary activities.
Able to lift up to 20 lbs. of files, supplies, documents, or other related items.

Nice To Haves

Previous team lead experience preferred.

Responsibilities

Manages administrative staff which includes approving weekly timesheets, coordinating time off and sick leave requests, and conducting annual performance and goals evaluations
Develops and maintains special statistical reports to include charts, graphs, and queries as needed for internal and external analysis and reporting.
Prepares and files all protest letters with appraisal districts to ensure all protest deadlines are met by the required timeframe
Assists the VP of Operations with various operational functions such as approvals of business processes and addition of new clients and properties; manages office supply purchases and other managerial activities required during the absence of VP of Operations; and signs applicable documents requiring notarization.
Researches, enters, and scans proposed values into the Voce software system with protest decisions which includes tracking county deadlines
Obtains tax rates from all entities and updates the database; and maintains a tracking spreadsheet of initial date information requested, date received, and date entered
Obtains missing Bexar County and out-of-county hearing dates from various appraisal districts
Reviews Appraisal Board orders and enters the database; creates and sends generic/recommended litigation letters to clients; and performs notary duties as needed.
Performs other duties as required.