Office Manager

Coastal Health•Jacksonville, FL

20d•Onsite

About The Position

Coastal Health Primary Care is a patient-focused medical practice dedicated to providing high-quality, compassionate healthcare to our community. We pride ourselves on delivering efficient, personalized care in a welcoming and professional environment. We are seeking a highly organized, proactive Office Manager to oversee the daily operations of our primary care office. This role is essential in ensuring smooth workflow, excellent patient experiences, and strong team coordination. The ideal candidate is a strong leader with healthcare administrative experience who thrives in a fast-paced setting.

Requirements

3+ years of experience in medical office management or healthcare administration
Strong knowledge of primary care operations and medical terminology
Experience with EHR/EMR systems and practice management software
Excellent leadership, communication, and organizational skills
Ability to multitask and problem-solve effectively
Knowledge of medical practices, terminology, and reimbursement policies.
Minimum three years of healthcare experience required, including one year of management or specific leadership experience in health care.

Nice To Haves

Knowledge of insurance billing and reimbursement processes preferred
Bachelor's degree preferred, preferably with coursework in health care administration.

Responsibilities

Manage day-to-day office operations, including scheduling, staffing, and workflow optimization
Supervise front desk, billing, and administrative staff
Ensure compliance with healthcare regulations, policies, and procedures (HIPAA, OSHA, etc.)
Oversee patient scheduling systems and improve operational efficiency
Handle patient concerns and ensure a high level of customer service
Coordinate with providers to support clinical operations
Manage office budgets, supplies, and vendor relationships
Assist with billing, insurance verification, and revenue cycle processes as needed
Develop and implement office policies and procedures
Skill in planning, organizing, delegating, and supervising.
Skill in evaluating the effectiveness of existing methods and procedures.
Skill in problem solving.
Skill in verbal and written communication.
Ability to read, interpret, and apply policies and procedures.
Ability to set priorities among multiple requests.
Ability to interact with patients, medical and administrative staff, and the public effectively.