Office Manager - Exempt

My Community Dental Centers Inc. • Battle Creek, MI

3d • $50,000

About The Position

At My Community Dental Centers, our mission centers around people. We build a passionate, mission-driven team dedicated to improving community health by providing quality dental care for all. We foster a supportive work environment where our Office Managers can grow and thrive, offering ample opportunities for mentorship, education, and career development. Founded in 2006, MCDC is committed to providing high-quality dental care to everyone, including those on Medicaid or without insurance across 28 centers in Michigan. The Office Manager role is responsible for fostering a strong culture that prioritizes long-lasting relationships with patients, providers, team members and partners. Our Office Managers create alignment with clinical and operational team members to promote collaboration and a patient-centric environment.

Requirements

• High school graduate or equivalent. (Required)
• Demonstrate strong leadership and communication skill with welcoming demeanor
• Can work with interruptions and effectively manage multiple priorities in a fast-paced environment
• Bring a proactive, solution-oriented mindset to problem-solving and daily challenges
• Are self-sufficient and take initiative while also thriving in a collaborative, team-focused environment
• Possess excellent organizational skills, managing both personal workflow and center-wide operations effectively
• Have prior experience in dental, medical, or healthcare settings, with a solid background in staff management preferred

Responsibilities

• Manage scheduling and staffing to ensure adequate coverage and optimal productivity to meet center goals.
• Serve as a front-facing representative of MCDC, supporting front office functions as needed, including insurance verification, patient scheduling, and answering phone calls.
• Ensure exceptional patient service is delivered with compassion, in alignment with company policies, dental board standards, and regulatory guidelines.
• Promote and maintain a safe clinical environment in partnership with Infection Control leadership and in compliance with OSHA, MIOSHA, and internal safety protocols.
• Collaborate with Human Resources on all staffing activities, including recruitment, onboarding, training, performance management, and terminations.
• Monitor center performance metrics and implement operational improvements through effective coaching and problem-solving.
• Address and resolve conflicts efficiently while fostering a positive and respectful work environment.
• Lead and support team development by modeling strong communication, accountability, and people management skills.

Benefits

• Paid Time Off
• Nine Paid Holidays
• Health, Dental and Vision Insurance for You and Your Family
• Life Insurance, Short & Long-Term Disability
• 403(B) with Company Match up to 4%
• Wellness Program & Gym Membership Benefits
• Monthly Incentive Opportunities
• Student Loan Forgiveness Eligibility through Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees