Office Manager

IST Management Services•Raleigh, NC

31d•$21 - $21•Onsite

About The Position

About IST Management:IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide cutting-edge support in physical and digital information management, including Facilities Management, eDiscovery, and Electronic Document Services. Position Summary:The Site Supervisor will support the client in overseeing the daily operations of Hospitality, Event-Conf Room set up/breakdown, Reception and Mail Services team in Raleigh NC ( office is on NC State campus ) This role requires hands-on leadership, attention to detail, and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will demonstrate excellent communication, problem-solving, and organizational skills, as well as a strong commitment to operational excellence and have excellent customer service.

Requirements

1-3 years experience in a related office services, hospitality Manager, and or facilities type role is required
Leadership experience is needed
Experience writing corrective actions, approving staff time weekly, and completing year end emploiyee reviews is needed
High school diploma or GED is required; Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is required
Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings
Knowledge of supervisory techniques to manage, motivate and train employees
Knowledge of writing and understanding SOP's needed
Ability to prepare reports and present information to customers
Must have attention to detail and critically think through and resolve problems
Must have excellent customer service skills and be able to maintain a consistent, high level of service; Must have ability to multi-task, manage multiple accounts and establish priorities
A valid driver’s license and/or reliable transportation to and from work
Lifting up to 40 pounds
Standing for long periods of time
Willingness to cross-train for other job functions

Nice To Haves

Prior experience in a hospitality, catering, event set up/breakdown, or facilities services strongly preferred
Previous supervisory or team lead experience MANAGING STAFF strongly preferred
Excellent organizational and multitasking skills
Strong customer service and communication skills
Ability to work Monday–Friday within a shift range of 8:00 AM – 5:00 PM, while being able to support client events and functions based on needs to support early or late evenings if needed.
High school diploma or equivalent required; additional education or certifications a plus
Must have access to reliable transportation
Professional appearance and demeanor

Responsibilities

Supervise and coordinate day-to-day operations of event and conf room set up including providing drinks, escourt caterers to area, and make sure area is clean and neat after events/meetings
Conference Room and Hospitality set-ups to include moving chairs, desks, tables and reassemble after meeting so room looks clean, neat, and organized
Oversee and monitor all pantry areas to ensure they are well stocked each day
Provide leadership and direction to team members, including scheduling, task delegation, and performance oversight
Ensure client SLAs are consistently met
Scan in all FedEx, UPS, Amazon packages and deliver them to staff througout the building promptly
Train, coach, and mentor team members to enhance skill development and service quality; Attend weekly-monthly client meetings and reporting
Maintain accurate documentation, including job logs, time records, and productivity reports; Troubleshoot issues with equipment, workflow, and client needs to maintain smooth operations
Monitor inventory of pantry and office supplies and coordinate with vendors or management for replenishment; Foster a professional, service-oriented environment that aligns with IST’s values and client expectations