Office Manager Donalsonville

Piggly Wiggly Food/Fresh For Less and Affiliated Companies•Donalsonville, GA

3d•Onsite

About The Position

We are a locally owned full-service grocery store. Our mission is to provide accessible, reliable, and safe products and services to grocery stores and other business investments efficiently and affordably through prudent business decisions for the communities we serve. We pride ourselves on great customer service, community connection, acting with integrity and respect and to always be ready to serve, adapt, learn, and grow. We are looking for a competent Front End Office Manager to perform various administrative and clerical tasks to support our Front End staff and Store Manager. You will be supervising Cashiers and will undertake a variety of activities in the office ranging from running the customer service, assisting cashiers with issues, cash drawer accountability and other varying office duties. The company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We strive to have a safe workplace and therefore now conduct background screenings and drug testing. This employer participates in E-Verify. An effective Office Manager has the ability to work diligently to help maintain smooth office operations. You must be reliable and hardworking with great communication skills. The ideal candidate will also be familiar with office equipment and procedures. The Front Office Manager at Piggly Wiggly is responsible for overseeing the daily operations of the front desk, ensuring smooth customer service, and managing the front-end staff. Key responsibilities include:

Requirements

Strong Customer Service Skills: Essential for providing excellent service to customers and maintaining a positive shopping experience.
Attention to Detail: Important for ensuring accuracy in operations and maintaining high standards in service.
Reliability: Being dependable is crucial for the smooth functioning of the store.
Effective Communication: Necessary for collaborating with team members and effectively communicating with customers.
Problem-Solving Skills: Ability to identify and resolve issues related to customer service and operations.
Excellent math skills and computer and office equipment knowledge

Responsibilities

Managing the front desk: Overseeing the front desk staff, ensuring efficient operations, and providing excellent customer service.
Customer service: Ensuring customer satisfaction by addressing inquiries, resolving issues, and providing information.
Administrative tasks: Performing various administrative and clerical tasks to support the front desk operations.
Team management: Leading and managing the front staff, ensuring they meet performance standards and contribute to the team's success.
Problem-solving: Identifying and resolving issues that arise in the front area, ensuring a smooth customer experience.
Training and development: Training new staff and providing ongoing training to ensure they are well-prepared to handle customer service responsibilities.
Reporting: Reporting any issues or concerns to the store management or relevant departments.
Supervise direct reporting staff according to overall company policy on a daily basis
Set employee goals and objectives
Delegate work duties to staff to attain objectives
Train staff to maximize potential
Monitor and assist staff with work progress
Establish and maintain controls