Office Administrator / Office Manager

Voda Cleaning & Restoration of Jacksonville-St. Augustine • Jacksonville, FL

4h • $18 - $24 • Hybrid

About The Position

We are a growing Cleaning & Restoration home services business seeking a highly organized, reliable, detail-oriented Office Administrator / Office Manager to oversee daily office operations. This role is critical to keeping the business organized, customers satisfied, and technicians operating efficiently. This is a new position within the company and will require an independent, go-getter attitude to develop the role, build systems, and achieve success. This position is primarily in-person, with the opportunity for a hybrid schedule for the right candidate after onboarding and demonstrated performance.

Requirements

• A minimum of high-school diploma, preferably an Associate’s or Bachelor’s degree
• Experience in office administration or office management
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Comfortable managing multiple priorities
• Experience with CRMs, scheduling software, and email marketing tools
• Familiarity with payroll and reporting
• Self-motivated, dependable, and detail-oriented

Responsibilities

• Answer incoming phone calls and respond to customer inquiries
• Schedule jobs and coordinate technician calendars and daily routes
• Follow up with incoming leads to book jobs
• Follow up with existing customers to ensure satisfaction
• Coordinate technician schedules and serve as the communication hub
• Attend a weekly in-person business networking event
• Create and manage email marketing campaigns
• Maintain relationships with vendors (insurance, SEO, lead generation, etc.)
• Generate weekly and monthly KPI and financial reports
• Run weekly payroll accurately and on time
• Develop and maintain SOPs and internal documentation
• Manage general back-office administrative tasks

Benefits

• Bonus based on performance
• Opportunity for advancement
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED