Office Manager

Franciscan Sisters of Christian Charity Sponsored Ministries Inc•Kaukauna, WI

9d•$24 - $31

About The Position

St. Paul Hospice, a part of St. Paul Elder Services, Inc. located in Kaukauna, Wisconsin is hiring a Hospice Office Manager! The Hospice Office Manager is responsible for the day-to-day administrative coordination of hospice operations, with a primary focus on regulatory compliance, documentation accuracy, billing support, audit readiness, and office organization. This role ensures all hospice records, processes, and billing practices align with federal, state, and payer requirements while supporting the interdisciplinary team in delivering high-quality hospice services. The ideal candidate will have prior healthcare office management experience, with strong preference given to candidates with direct hospice experience and knowledge of hospice regulations, documentation standards, and reimbursement processes.

Requirements

High school diploma or equivalent.
Minimum 3 years of administrative experience in healthcare
Strong organizational skills and high attention to detail
Proficiencyin electronic medical records and office software
Ability to manage multiple deadlines and confidential information
Strong compliance mindset
Detail-oriented documentation review
Independent problem-solving
Excellent communication and follow-through
Ability tomaintainconfidentiality and professionalism

Nice To Haves

Associate or BachelorDegree in a business-related field desirable
Prior experience in Hospice Care administration
Knowledge of hospice billing processes
Experience with hospice compliance, audits, and regulatory requirements
Familiarity with Centers for Medicare & Medicaid Services hospice regulations
Understanding of survey readiness and documentation standards

Responsibilities

Maintain hospice records and documentationin accordance withCenters for Medicare & Medicaid Services hospice Conditions of Participation.
Trackand/or auditrequired compliance documentation, certifications, physician orders, consents, and recertifications.
Monitor deadlines for required regulatory paperwork and ensure completion within required timeframes.
Prepareandassistwith gathering required documents andinformationfor internal and external audits, surveys, and compliance reviews.
Conduct routine chart audits for completeness, accuracy, and regulatory adherence.
Assistleadership with policy updates tomaintaincompliance with hospice rules and regulations.
Manage filing systems for patient records, contracts, staff documentation, andrequiredoperational records.
Ensuretimelyprocessing and organization of all hospice paperwork.
Maintain logs, reports, and tracking systems related to admissions, discharges, certifications, and quality measures.
Support interdisciplinary team documentation needs and workflow organization.
Process and coordinate hospice billing documentation accurately andtimelyin coordination with the business office.
Verify supporting documentationrequiredfor billing submission.
Assistwith claim tracking, denial follow-up, and billing corrections when needed, in coordination with the business office.
Collaborate withbusiness officeassociatesto ensurereimbursementaccuracy.
Serve as administrative support for hospice leadership and team operations.
Coordinate communication related to records, documentation requests, andcompliancefollow-up.
Assistwith data collection for quality improvement initiatives.
Support onboarding paperwork and administrative requirements for hospice staff as needed.