Office Manager - Columbia

Massey Services, Inc.•Columbia, SC

2d•Onsite

About The Position

Massey Services, based in Orlando, Florida, is one of the nation’s largest and most respected service companies, boasting a history of providing quality service for over three decades and celebrating consecutive years of profitable growth since 1985. The company and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles. They provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers across Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee, and Oklahoma. The Office Manager position is crucial for customer interaction and administrative support within these service centers. The role primarily involves managing customer communications, both inbound and outbound, to ensure satisfaction, address inquiries, schedule services, and handle billing and collections. Additionally, the position may expand to include various administrative tasks such as daily reporting, updating customer accounts, processing accounts payable, managing human resource paperwork, and assisting with payroll.

Requirements

High School Diploma or GED at a minimum
Previous experience with customer service on the phone
Strong problem solving skills
Excellent computer, typing, and 10-key skills
Time management talent and a sense of urgency

Responsibilities

Answering incoming customer calls in a courteous & professional manner
Resolving customer inquiries, requests, billing questions, and scheduling service
Welcoming prospective new customers interested in learning about our services
Making a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments
Daily reporting
Updating customer account information
Accounts payable
Human resource paperwork
Payroll processing