Office Manager Home Maitenance & Repair

Ace Handyman Services West St. Louis County•Ballwin, MO

8h•$52,000 - $62,000

About The Position

Ace Handyman Services is built on a simple promise: bring helpful into the home. As a locally owned franchise backed by the Ace Hardware brand, we pride ourselves on delivering exceptional customer experiences, quality craftsmanship, and a warm, supportive workplace where people genuinely enjoy coming to work. We are growing and looking for a highly motivated, customer‑focused Office Manager who can lead our customer service operations, support our craftsmen, and help build a strong, engaged office team. If you thrive in a fast‑paced environment, love solving problems, and enjoy helping customers feel cared for, this could be the perfect role for you. As our Office Manager, you will be the heartbeat of daily operations. You’ll lead customer service efforts, support our craftsmen, and ensure every customer receives the helpful, friendly experience Ace is known for.

Requirements

5–7 years of administrative, customer service, or scheduling experience
Strong customer service and communication skills
Comfortable with sales and confident in closing jobs
Basic understanding of home improvement concepts
Comfortable with technology and quick to learn new systems
Excellent multitasking and prioritization abilities
Positive, empathetic, solutions‑focused attitude

Nice To Haves

Experience with ServiceTitan (major plus)
QuickBooks Online or similar accounting software
Experience leading or mentoring a team
Marketing or sales background

Responsibilities

Serve as the primary point of contact for customers — inbound and outbound
Educate customers on our services, pricing, and scheduling model
Confidently close jobs and convert leads to scheduled work
Follow up with past customers to encourage repeat business
Maintain a warm, empathetic, solutions‑focused approach in every interaction
Manage the daily and weekly schedule for all craftsmen
Match the right craftsman to the right job to ensure customer satisfaction
Support craftsmen with materials coordination and job logistics
Monitor job progress and adjust schedules as needed for efficiency
Utilize our dispatching and scheduling software (ServiceTitan experience is a major plus)
Oversee and support all Customer Service Representatives (CSRs)
Help build a strong, engaged, high‑performing office team
Set clear expectations and model the customer‑first mindset
Foster a positive, collaborative, and accountable work environment
Maintain accurate records, paperwork, and office organization
Ensure smooth daily operations and proactively solve problems
Strong attention to detail and problem solving skills are a must