Office Manager Construction
About The Position
Ace Handyman Services is built on a simple promise: bring helpful into the home. As a locally owned and veteran‑owned franchise backed by the trusted Ace Hardware brand, we deliver exceptional customer experiences, quality craftsmanship, and a warm, supportive workplace where people genuinely enjoy coming to work. As our business grows, we’re seeking a highly organized, motivated, and customer‑focused Office Manager to help drive our success. This role is central to everything we do — from sales and scheduling to customer communication and craftsman support. If you thrive in a fast‑paced environment, love solving problems, and enjoy helping people, this is the perfect opportunity. Why This Role Matters This position shapes the entire customer experience. You are the first impression, the voice of the brand, and the person who ensures our craftsmen stay productive and our customers feel cared for. You’ll take ownership, improve processes, and help shape the future of our business.
Requirements
- Strong customer service and communication skills with a sales mindset
- Ability to quickly build rapport with customers and team members
- Highly organized, detail‑oriented, and able to manage multiple priorities
- Confident, solution‑focused, and comfortable making decisions
- Calm and professional in a fast‑paced environment
- Experience in scheduling, dispatching, or office administration preferred
- Basic understanding of home improvement or construction concepts
- Positive attitude, strong work ethic, and genuine empathy for customers
- High school diploma or equivalent; additional training a plus
- 3–5 years of administrative or scheduling experience
- Comfortable with sales and technology
- Exceptional organizational and multitasking skills
- Experience working with craftsmen/tradespeople
- Basic sales/marketing understanding a plus
Nice To Haves
- QuickBooks Online or similar accounting experience a plus
- Customer‑facing experience a plus
- ServiceTitan experience a major plus
Responsibilities
- Serve as the primary point of contact for inbound and outbound calls
- Educate customers on services, pricing, scheduling, and our service model
- Listen to customer needs and recommend the right solutions
- Follow up on open estimates, past customers, and new leads
- Manage daily and weekly schedules for multiple craftsmen
- Match the right craftsman to each job based on skills and availability
- Coordinate material ordering and ensure craftsmen are prepared
- Monitor job progress, adjust schedules, and communicate updates
- Use dispatching and scheduling software to maintain accurate information
- Maintain organized digital and physical records
- Track job details, time, materials, and customer notes
- Assist with invoicing, payments, and basic bookkeeping
- Support the owner with reporting and process improvements
- Ensure compliance with company procedures and brand standards
- Provide logistical support to craftsmen throughout the day
- Troubleshoot issues in the field to keep projects moving
- Manage CSRs to ensure call metrics and service levels are met
- Foster a positive, collaborative environment between office and field teams
Benefits
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Profit sharing
- Training & development
- Healthcare supplement
- Paid holidays and vacation with tenure
- Company credit card for approved expenses
- Advancement and leadership growth opportunities
- Regular pay reviews
- Supportive, family‑oriented work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
