Office Manager Construction

Ace Handyman Services West St. Louis County•Ballwin, MO

1d•$60,000

About The Position

About Us Ace Handyman Services is built on a simple promise: bring helpful into the home. As a locally owned and veteran‑owned franchise backed by the trusted Ace Hardware brand, we deliver exceptional customer experiences, quality craftsmanship, and a warm, supportive workplace where people genuinely enjoy coming to work. As our business grows, we’re seeking a highly organized, motivated, and customer‑focused Office Manager to help drive our success. This role is central to everything we do — from sales and scheduling to customer communication and craftsman support. If you thrive in a fast‑paced environment, love solving problems, and enjoy helping people, this is the perfect opportunity. Why This Role Matters This position shapes the entire customer experience. You are the first impression, the voice of the brand, and the person who ensures our craftsmen stay productive and our customers feel cared for. You’ll take ownership, improve processes, and help shape the future of our business.

Requirements

Strong customer service and communication skills with a sales mindset
Ability to quickly build rapport with customers and team members
Highly organized, detail‑oriented, and able to manage multiple priorities
Confident, solution‑focused, and comfortable making decisions
Calm and professional in a fast‑paced environment
Experience in scheduling, dispatching, or office administration preferred
Basic understanding of home improvement or construction concepts
Positive attitude, strong work ethic, and genuine empathy for customers
High school diploma or equivalent; additional training a plus
3–5 years of administrative or scheduling experience
Comfortable with sales and technology
Exceptional organizational and multitasking skills
Experience working with craftsmen/tradespeople
Basic sales/marketing understanding a plus

Nice To Haves

QuickBooks Online or similar accounting experience a plus
Customer‑facing experience a plus
ServiceTitan experience a major plus

Responsibilities

Customer Sales & Support Serve as the primary point of contact for inbound and outbound calls
Educate customers on services, pricing, scheduling, and our service model
Listen to customer needs and recommend the right solutions
Follow up on open estimates, past customers, and new leads Scheduling & Operations Manage daily and weekly schedules for multiple craftsmen
Match the right craftsman to each job based on skills and availability
Coordinate material ordering and ensure craftsmen are prepared
Monitor job progress, adjust schedules, and communicate updates
Use dispatching and scheduling software to maintain accurate information Administrative & Process Management Maintain organized digital and physical records
Track job details, time, materials, and customer notes
Assist with invoicing, payments, and basic bookkeeping
Support the owner with reporting and process improvements
Ensure compliance with company procedures and brand standards Team Support Provide logistical support to craftsmen throughout the day
Troubleshoot issues in the field to keep projects moving
Manage CSRs to ensure call metrics and service levels are met
Foster a positive, collaborative environment between office and field teams