Office Manager - Festival Office - La Crosse WI

Altra Federal Credit Union•La Crosse, WI

7d•$76,320•Onsite

About The Position

Altra Federal Credit Union is seeking a motivated and community-focused Office Manager to lead operations at our Festival Foods location on Copeland Avenue in La Crosse. This role is ideal for a dynamic professional who thrives in a retail-integrated environment and is passionate about delivering exceptional member service. As the Office Manager, you will oversee daily branch operations, support and develop staff, and ensure a welcoming, efficient experience for every member who walks through our doors. Join a team that values integrity, collaboration, and making a positive impact in the communities we serve!

Requirements

Associate’s degree in a business-related field such as finance, accounting or marketing. Experience in lieu of degree can be considered.
Minimum of three (3) years’ financial institution experience, including consumer lending and mortgage lending is required
Strong leadership, organizational, and problem-solving skills.
Excellent communication and interpersonal skills.
Knowledge of financial regulations, compliance requirements, and industry best practices.

Nice To Haves

Minimum two (2) years supervisor experience OR have participated in Altra’s FBLA program (if a current employee) is preferred.
Credit Union experience is preferred.

Responsibilities

Oversee daily operations of the credit union office to ensure efficiency and compliance with policies.
Manage the Assistant Office Manager and Financial Service Representatives of the office.
Supervise, train and support staff to provide excellent member service.
Lead the Relationship Building and Sales function for the office, setting the example and tone for the Altra Brand.
Responsible for assisting in the development of annual budgets/goals for the office and updating/tracking the progress of these budgets/goals throughout the year.
Coordinate with local service providers’ maintenance or repair activities as required.
Attend Altra staff meetings and update staff on any pertinent changes within Altra and the credit union environment.
Promote awareness of Altra through involvement in community organizations and volunteering.
Be available during most of the office hours to support questions, issues, or staffing needs that may arise and handle other duties that may be unique to a given office.
Assist members in all areas of member service and consumer lending.

Benefits

Competitive annual salary of $76,320+, and eligible for manager / office bonus
When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam.
Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.
Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
Employee-only perks and discounts.

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