Office Manager

Bosley Inc•San Diego, CA

13d•$79,000 - $83,000

About The Position

Bosley, the world's largest internationally known aesthetic medicine practice is offering an exceptional opportunity. With 70 offices across the nation and over five decades of experience, we can offer you exceptional work experience. In Boston, MA Bosley is the leading hair restoration expert and has been changing our patients’ lives for over five decades using the latest, most advanced technology for both surgical and non-surgical hair restoration. Bosley’s corporate culture is filled with passionate team members who enjoy helping people and love what they do. If you want a rewarding career in the fast-growing aesthetics industry, then Bosley is the right place for you! Bosley is seeking a top-notch Office Manager to support our Boston, MA office. Make a difference in people’s lives every day while you’re earning a great living!

Requirements

BA/BS from 4-year college or university; or 1-2 years related experience and/or training; or equivalent combination of education and experience.
Working knowledge of word processing software, spreadsheet software, accounting software, Internet software, human resource systems, database software, and contract management systems.
Unrestricted work authorization to work in the United States.

Responsibilities

Direct supervision of 14-30 team members. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
Responsible for daily/weekly scheduling, supervising, and directing the Regional Surgical Office team.
Initiate the training and development of newly hired team members.
Participate in the evaluation of team members and complete evaluations/annual performance reviews.
Monitor the performance of team members and provide intermittent coaching/counseling whenever appropriate.
Coordinate disciplinary actions with the Human Resources Department.
Assist the Clinical Supervisor in enforcing standard infection-control protocol measures to prevent injury and illness.
Management of inventory control.
Monitor and maintain office equipment.
Ensure scheduling function for consultations and procedures, as well as assignment of physicians to clinical procedures.
Promote favorable relations with patients, physicians, and team members.
Maintain an optimum flow of patients throughout the day.
Observe, record, and report any team member deviation or violation of state laws or regulations to management and/or physicians. Ensure Bosley medical/clinical policies and protocols are always followed.
Monitor and perform the collection process and ensure proper procedures are followed when team members conduct collections, batch close-outs, and bank deposits.
Assists in the management of the office budget. Maintain and audit the petty cash fund.
Review patient records, consultation and patient schedules, administrative notes, computer inputs, and other pertinent information to ensure team members are following established procedures on recordkeeping and administrative assignments.
Ensure the integrity, confidentiality, and appropriate use of all patient and prospective patient information, as well as all company financial, employment, marketing, and management information resources.
Plan, organize, and participate in “Quadpod” (on-site leadership) meetings with physicians and Senior Counselors to review office operations and policies.
Participate in periodic management conference calls and semi-annual office manager meetings.
Perform additional duties at the direction of the Vice President of Operations and Regional Manager.