Office Manager - Armonk

Swiss Re•Town of North Castle, NY

1d•Onsite

About The Position

We are seeking an experienced and highly motivated Office & Facility Manager to lead operations at our Armonk location. This role is ideal for a hands-on professional who combines strong business acumen with operational expertise and thrives in a dynamic, stakeholder-facing environment. As a key member of the Corporate Real Estate & Services (CRES) Americas team, you will oversee all aspects of facility operations, financial management, and workplace experience while partnering closely with senior leadership. You will play a critical role in ensuring a high-performing, well-managed, and engaging workplace that supports Swiss Re’s business objectives. The role involves leading day-to-day facility operations, including building systems (HVAC, MEP, infrastructure) and maintenance programs, overseeing office moves, space planning, and IWMS data, ensuring a safe and compliant workplace, building strong relationships with internal stakeholders and executives, managing annual budgeting and forecasting, overseeing third-party vendors and projects, and providing visible, hands-on leadership to a small team and vendors.

Requirements

Bachelor’s degree and 10+ years of experience in corporate real estate, facilities, or workplace operations
Strong knowledge of lease terms, property management, and building systems
Proven experience managing budgets, vendors, and complex projects (including relocations and fit-outs)
Experience with Integrated Workplace Management Systems (IWMS)
Advanced proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Teams)
Strong, engaging leadership presence with the ability to motivate teams and influence across all levels of the organization
Strong business judgement and analytical thinking
Excellent communication and presentation skills
High level of ownership, reliability, and professionalism
Collaborative, approachable, and solutions-oriented mindset
Comfortable operating in a fast-paced, high-visibility environment

Responsibilities

Lead day-to-day facility operations, including building systems (HVAC, MEP, infrastructure) and maintenance programs
Oversee office moves, space planning, and IWMS data (allocations, assets, lease data)
Ensure a safe, compliant workplace by managing risk assessments, incident response, and business continuity plans
Lead annual safety and security reviews
Build strong relationships with internal stakeholders, executives, and office leadership
Act as a trusted advisor, proactively identifying and responding to business needs
Partner with Events teams to support onsite meetings, conferences, and large-scale events
Own the annual budgeting and forecasting process, including expense tracking and invoice management
Monitor financial performance, identify savings opportunities, and deliver against budget targets
Prepare financial analysis and reports for regional leadership
Manage third-party vendors and service providers, ensuring performance against SLAs and KPIs
Partner with Procurement to ensure contract compliance
Oversee construction, fit-out, and infrastructure projects—delivering on scope, budget, and timeline
Provide visible, hands-on leadership across the Armonk location, aligning workplace operations and serving as a key point of coordination
Lead, coach, and inspire a small team and vendors, fostering a high-performance, service-oriented culture
Influence stakeholders and drive cross-functional collaboration through strong, engaging leadership and trusted relationships
Champion a positive workplace experience while driving continuous improvement and elevating service delivery standards