Office Manager - Intervent Cardio

Hartford HealthCare • Wallingford, CT

2d

About The Position

This position will be overseeing the Cardiology and Electrophysiology practices in Wallingford. I would remove the piece about mandatory travel as that would be in case of 1:1 needs only.
Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization. Supervises the administrative and clinical staff and practice operations including scheduling, workflow, service delivery, and employee performance. Provides day of support for rooming, EKG performance, or any workflow related support in case of late call outs.
Models the efficient operation of the unit by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary
Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators), including monthly volumes reporting
Effectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures, monitoring progress, and shifting resources to meet changing needs
Implements and monitors departmental goals and objectives for the work group
Analyzes needs and develops recommendations in order to align with the strategic direction of the organization
Insures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner
Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur
Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews
Interviews candidates and makes hiring decisions. Orients new hires and provides on-going training and education to staff, utilizing in-house documented office and clinical policies and procedures
Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Practice Director as necessary

Requirements

• 3 years’ experience in a medical/surgical practice required.
• Strong communications skills and experience in a leading role required
• Ability to improve quality and productivity by identifying improvement opportunities

Nice To Haves

• Bachelor's Degree and/or appropriate certification preferred.
• 1 year experience in Cardiology or related field preferred
• Previous management/supervisory or leadership experience preferred.
• Travel to satellite sites in case of 1:1 replacement needed
• Epic experience preferred.

Responsibilities

• Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization.
• Supervises the administrative and clinical staff and practice operations including scheduling, workflow, service delivery, and employee performance.
• Provides day of support for rooming, EKG performance, or any workflow related support in case of late call outs.
• Models the efficient operation of the unit by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary
• Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators), including monthly volumes reporting
• Effectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures, monitoring progress, and shifting resources to meet changing needs
• Implements and monitors departmental goals and objectives for the work group
• Analyzes needs and develops recommendations in order to align with the strategic direction of the organization
• Insures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner
• Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur
• Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews
• Interviews candidates and makes hiring decisions.
• Orients new hires and provides on-going training and education to staff, utilizing in-house documented office and clinical policies and procedures
• Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Practice Director as necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level