Office Manager at Riverstone Orthodontics

Specialty Dental Brands-ID•Coeur d'Alene, ID

11d

About The Position

Riverstone Orthodontics is seeking an experienced, organized, and team-oriented Office Manager to lead our practice and support excellence in patient care. Known for delivering compassionate orthodontic treatment and building lifelong patient relationships, our clinic provides a supportive environment where leadership, communication, and operational excellence are key. This is an exciting opportunity to oversee daily office functions, mentor staff, and help shape the patient and team experience at our well-established practice.

Requirements

Proven experience in dental or orthodontic office management or administrative leadership
Strong organizational, leadership, and communication skills
Proficiency with practice management software and office technology
Knowledge of dental/orthodontic insurance and billing processes preferred
Ability to handle multiple priorities in a fast-paced clinical environment
Professional demeanor and commitment to delivering excellent patient service
Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined

Nice To Haves

Knowledge of dental/orthodontic insurance and billing processes preferred

Responsibilities

Oversee the day-to-day administrative operations of the office
Lead, mentor, and support front desk and administrative staff
Ensure seamless patient scheduling, check-in/check-out, and insurance coordination
Monitor office workflows and implement process improvements to increase efficiency
Assist with hiring, onboarding, training, and performance management of team members
Handle patient concerns professionally and help maintain patient satisfaction
Maintain compliance with office policies, HIPAA, OSHA, and regulatory requirements
Work closely with clinical leadership to support cohesive practice operations
Manage vendor relationships and office supplies