Office Manager at Utah Orthofacial Surgery

Utah Orthofacial Surgery•Salt Lake City, UT

23h

About The Position

Utah Orthofacial Surgery is seeking a skilled and passionate Office Manager to join our well-established team. With a strong reputation for exceptional patient care and cutting-edge treatment options, this is an incredible opportunity to grow your career in a thriving, patient-centered practice. Hard-working and motivated, the successful candidate will bring a passion for providing the best patient care to the communities they serve. Website: Utah Orthofacial Surgery Why Join Us? Hard-working environment Supportive team culture Respectful workplace

Requirements

Minimum 3–5 years of experience in office management, preferably in a dental or healthcare setting.
Strong leadership skills with demonstrated ability to motivate and manage a team.
Knowledge of dental office procedures, insurance processes, and scheduling systems.
Experience with financial reporting and practice management software (e.g., Dentrix, Eaglesoft, Open Dental DSN ).
Excellent communication, organizational, and problem-solving skills.
Ability to multi-task in a fast-paced environment and maintain composure under pressure.
Understanding of HIPAA and OSHA standards and healthcare compliance requirements.

Responsibilities

Ensure all daily operations of the practice reflect our mission, values, and patient-centered care.
Oversee and help resolve insurance, financial, and scheduling issues daily to maintain a seamless patient experience.
Oversee effective patient flow and staff productivity to support clinical operations and practice goals.
Maintain and manage the master calendar for all practice locations , as assigned.
Coordinate daily schedules, emergency patient needs, and monthly provider rotations.
Communicate schedule changes promptly to affected team members.
Monitor and manage staff workload and daily task performance.
Hold staff accountable and coach them toward high performance.
Administer progressive discipline policies in collaboration with Human Resources.
Track practice metrics and prepare daily and weekly performance reports.
Review and maintain accurate timecard for each team member.
Approve timecards by Payroll’s bi-weekly deadline.
Assist doctors in analyzing practice performance and developing improvement strategies.
Perform daily quality assurance checks on patient records and follow up on any issues.
Ensure OSHA compliance including : maintain OSHA logs, coordinate training, and oversee documentation across all locations , as assigned.
Schedule and manage regular training sessions for front office and clinical staff.
Lead monthly administrative and leadership meetings.
Develop agendas, coordinate meeting content, and ensure follow-through on initiatives.
Manage paid time off requests and maintain master calendar updates.
Analyze monthly AP/AR reports and review patient accounts.
Prepare and make bank deposits, follow up on past due balances, and provide financial updates to doctors.
Partner with the Marketing team to implement marketing campaigns and patient promotions.
Participate in ongoing professional development through seminars, conferences, and continuing education.
Act as a liaison and role model for the practice, promoting a positive, collaborative, and professional work environment.
Other administrative duties as needed