Office Manager

MedCura Health•Stone Mountain, GA

32d

About The Position

The Office Manager will organize and ensure that the day-to-day functions of designated locationsoperate smoothly, ensure organizational effectiveness, efficiency, and safety. The Office Manager is alsoresponsible for developing intra-office communication, streamlining inventory control, and more.

Requirements

Familiarity with medical billing systems, basic medical coding, and basic medical terminology.
Demonstrated skills in medical practice management and data analysis.
Ability to accomplish required tasks without supervision. Must demonstrate the ability to lead projects from inception to completion with management supervision.
Must be competent in Microsoft software applications.
Excellent communication, organizational, time management, and customer service skills.
Excellent phone etiquette.

Nice To Haves

Associate’s degree, bachelor’s degree in related field or equivalent experience in a related fieldpreferred.
One (1) – Two (2) years of leadership experience preferred.

Responsibilities

Directs and manages, along with guidance from department leadership employees engaged in patient access and nursing operations.
Builds strong positive communication with all staff and works as a team to enhance the success of the company.
Maintains an in-depth knowledge of the practice operations and oversees the strategic growth plan.
Assists in developing and maintaining new policies, procedures, and training programs for the company.
Participates in day-to-day workflow and huddles to facilitate productivity and customer service.
Develops strong inter-department teamwork to meet the needs of the patients and drives decision-making and other actions.
Identifies and implements opportunities to build employee morale and individual motivation.
Works to improve profit and loss performance. Participates in purchasing and inventory management.
Prepares and reviews operational reports and provider schedules to ensure accuracy and efficiency to provide the best possible quality patient care.
Responsible for assuring customer/patient service needs are met. Monitors patient service feedback and contributes to the process of resolving complaints and service issues.
Serves as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations.
Establish and maintain effective working relationships with vendors, employees, other managers, and providers. Supports a positive image of the company inside and outside the organization.
Proactively identifies opportunities to expand revenue sources.
Recommends cost saving methods to improve efficiency of clinic.
Ensures compliance with applicable government laws, rules, regulations, and Company policies and procedures.
Provide general support to visitors.
Handle sensitive information in a confidential manner.
Ensures that the facility is clean, neat, professional, well maintained and conveys a feeling of confidence to our patients, their families, and our physician customer