Office Manager

JDR•Chicago, IL

9d•$50,000 - $60,000

About The Position

This isn’t your typical desk job — it’s a chance to help build something meaningful from the ground up. We’re a female-owned, fast-growing Floor Coverings International franchise bringing a personalized, high-touch flooring experience to our local community. As our Office Manager, you won’t just “manage tasks” — you’ll help shape the heartbeat of the business and play a key role in delivering an exceptional customer journey. You’ll wear many hats in this dynamic role: overseeing daily operations, coordinating schedules, supporting marketing initiatives, engaging with customers over the phone, and ensuring every detail runs smoothly behind the scenes. Your ideas won’t just be welcomed — they’ll help define how we grow. Experience in flooring, construction, or home improvement is a strong plus and will help you thrive in this role. If you’re organized, energetic, and passionate about people… if you love solving problems, improving processes, and being part of a fast-paced, entrepreneurial environment… this is more than a job. It’s an opportunity to grow alongside a local business that’s committed to excellence and community impact.

Requirements

A strong, confident communicator—especially on the phone.
Highly organized and detail-oriented—you love structure and efficiency.
A multitasking pro who thrives in a fast-paced environment.
Experienced with QuickBooks Online and comfortable managing bookkeeping tasks.
Self-motivated, proactive, and energized by taking initiative.

Nice To Haves

Experience in flooring, construction, or home improvement is a strong plus and will help you thrive in this role.

Responsibilities

Be the Heart of the Customer Experience Serve as the friendly face and voice of our business, ensuring every customer has a seamless, 5-star experience.
Schedule appointments for our Design Associates and follow up on open proposals to keep projects moving forward.
Support and execute local marketing initiatives to grow brand awareness.
Represent Floor Coverings International at home shows and community events (occasional evenings/weekends).
Keep the Business Running Smoothly Maintain an organized, welcoming office environment.
Maintain accurate financial records and partner with bookkeeper to keep QuickBooks updated daily (required).
Update Salesforce daily with job progress and scheduling (training provided).
Manage team calendars, marketing activities, and Owner commitments.
Meet weekly with the Owner to review sales, align on project timelines, and ensure customer expectations are exceeded.
Take ownership of key operational and administrative functions so the Owner can focus on growth and revenue.
Grow With Us Participate in weekly strategy meetings and work toward clear weekly and monthly goals.
Embrace learning opportunities and professional development.
Make decisions aligned with our mission, values, and commitment to excellence.