Office Manager

Fire & Ice•Columbus, OH

13d•$65,000 - $80,000

About The Position

Office Manager – Fire & Ice Purpose of the Role We’re looking for an Office Manager who thrives in a fast-paced, people-focused environment. This role is the heartbeat of our operations — supporting our teams, keeping the office running smoothly, and building strong relationships with the blue-collar workforce that powers our business. If you’re forward-thinking, highly organized, and energized by helping others succeed, you’ll feel right at home here.

Requirements

2–4 years of office experience.
A natural ability to build rapport with blue-collar teams and support them with respect, empathy, and authenticity.
Strong problem-solving skills — you can assess a situation, find a solution, and keep things moving without needing constant direction.
Comfortable working independently and taking ownership of tasks from start to finish.
A self-starter mindset with the confidence to make decisions and anticipate needs.
Strong multitasking abilities and exceptional attention to detail.
Excellent written and verbal communication skills.
A forward-thinking approach — you’re always looking for ways to improve processes, streamline workflows, and elevate the employee experience.
A positive, collaborative attitude with high integrity and professionalism.
Ability to pass a background check and drug screen.

Nice To Haves

Payroll experience is helpful but not required — we’re happy to train the right person.

Responsibilities

Build strong, trusting relationships with technicians, apprentices, and field staff.
Coordinate candidate interviews with operations leaders.
Partner with Employee Services to onboard and offboard employees.
Maintain office communications and compliance boards.
Ensure accurate employee data across ADP, ServiceTitan, Samba, and other systems.
Answer or direct general employee questions with professionalism and empathy.
Escalate employee relations issues to the Regional Employee Services Team.
Manage vendor and facility relationships.
Report office progress to senior leadership and collaborate on process improvements.
Order and maintain office supplies.
Assist with planning and executing employee events.
Manage uniforms and apparel distribution.
Oversee apprentice schooling and registration.
Document accidents, insurance claims, and safety violations for the safety committee.
Assist with ordering, distributing, tracking, and managing IT equipment (laptops, PCs, printers, iPads, phones, etc.).
Coordinate IT support and equipment repairs.