Office Manager

Floor Coverings International of Somerset, NJ•Hillsborough Township, NJ

12d

About The Position

Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating. As an Office Manager at Floor Coverings International, you are key to the growth and expansion of the local franchise. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.

Requirements

Excellent customer service skills
Strong communication skills, particularly over the phone.
Organized, detail-oriented, and able to multi-task.
Able to work independently without supervision.

Nice To Haves

Experienced in bookkeeping using QuickBooks is a plus.

Responsibilities

Customer Management
Develop trust with customers by living our Core Values all day and every day.
Creating raving fans by providing extra-mile service
As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
Follow up on open proposals as needed.
Keep the showroom and office organized and presentable.
Assist in the development, management & delivery of local marketing tactics.
Resolve customer conflicts.
Marketing
Ensure customers feel cared for by taking pride in what you do—providing extra-mile service by going above and beyond expectations.
Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
Support and participate in home shows.
Support and implement local marketing efforts as needed.
Operations (Production)
Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
Order all products needed for jobs accurately and follow up on delivery.
Schedule the job to meet the schedule of customer and installers.
Communicate with installers and customers on start dates and times.
Update the customer with ongoing details of installation and job progress.
Discuss and obtain written permission for any changes in contracted work.
Confirm scope of work and compensation with installers prior to start of job.
Update Salesforce/production board daily with status of job and upcoming schedule.
Financials
As a job is landed and produced, complete the job costing form with the pertinent details.
Track, prepare, and manage timely payment of business-related expenses.
Continuous Improvement
Attend weekly meetings with the owner at scheduled times.
Submit the GS&R Prep form weekly via email.
Work weekly and monthly to meet goals.
Be available to attend training seminars at the owner’s discretion.
Make decisions and act in accordance with Floor Coverings International's core values and mission.