Office Manager Riverstone Orthodontics
About The Position
At Riverstone Orthodontics, led by Dr. Chaffee and Dr. Glovsky , our team is passionate about creating beautiful, confident smiles in a warm and family-friendly environment. With decades of experience serving the Coeur d’Alene and Spokane Valley communities, Dr. Chaffee, Dr. Glovsky, and team are known for their professionalism, compassion, and commitment to exceptional orthodontic care. We take pride in providing personalized treatment for every patient, whether through braces, clear aligners, or advanced orthodontic solutions. Our office culture is positive, team-oriented, and focused on making every patient feel comfortable and cared for. If you’re looking to join a supportive, high-energy orthodontic practice that values teamwork, growth, and making a real difference in patients’ lives, Riverstone Orthodontics is the perfect place for you!
Requirements
- Prior dental or orthodontic office management experience (required)
- Proven leadership skills with a people-first approach
- Strong communication and interpersonal skills
- Ability to build trust and motivate a team
- Excellent organizational and time-management abilities
- Financial and scheduling experience within a dental/ortho setting
- Tech-savvy and comfortable with practice management software
- Professional, compassionate, and calm under pressure
Responsibilities
- Lead by example, fostering a supportive and upbeat team environment.
- Coach, motivate, and develop team members to reach their full potential.
- Support onboarding, training, and performance check-ins.
- Maintain open communication between the doctor, clinical, and front office teams.
- Promote a positive, professional, and fun atmosphere where everyone feels valued.
- Ensure every patient and family feels welcome and cared for at every visit.
- Oversee scheduling, check-ins, and daily flow to deliver a seamless experience.
- Handle escalated patient questions or concerns with empathy and professionalism.
- Monitor patient satisfaction and help drive continuous improvement.
- Oversee day-to-day front office operations and ensure smooth coordination with clinical staff.
- Manage schedules, production goals, and office efficiency.
- Review and track key metrics such as new patient starts, collections, and patient retention.
- Support financial processes, including billing, deposits, and insurance reconciliation.
- Ensure compliance with all office protocols, HIPAA, and safety standards.
- Serve as the right hand to the orthodontist, ensuring priorities and goals are met.
- Provide regular updates and insights to support practice growth and patient care.
- Anticipate needs and proactively problem-solve.
Benefits
- Competitive pay based on experience
- Health and dental benefits
- Paid time off and holidays
- Continuing education and growth opportunities
- Supportive, close-knit team and doctors who value your leadership
- A workplace that celebrates wins — big and small
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
