SAH Office Manager

Brown Medicine • Ashland, PA

15h • Onsite

About The Position

The Office Manager is responsible for providing leadership and management of operations for Saint Anne's Hospital Center for Wound Healing. This role encompasses staffing, patient relations, office planning, computer systems and protocol, establishing standards for office operations and procedures, equipment and supply ordering, and accounts payable. The Office Manager is expected to foster a culture of compassion, integrity, innovative thinking, and leadership excellence. Brown University Health employees are required to embody the organization’s values of Compassion, Accountability, Respect, and Excellence in their daily interactions with patients, customers, and colleagues. Additionally, all employees must demonstrate core Success Factors including Instill Trust and Value Differences, Patient and Community Focus, and Collaborate. Leaders are also expected to exhibit an aptitude for Ensure Accountability, Build Effective Teams, Drive Vision and Purpose, and Optimize Work Processes, thereby contributing to Brown University Health's strategic goals.

Requirements

• 5+ years' experience working in a physician practice or other health care setting required.
• Thorough understanding of medical terminology required.
• Excellent computer skills.
• Strong written and verbal communication skills.
• Experience with Epic required.
• Ability to analyze operational issues and solve them creatively.
• Strong orientation to patient care.
• Bachelor's degree or equivalent education and experience.

Nice To Haves

• Experience supervising staff preferred.

Responsibilities

• Provides leadership, direction, and coordination for general clinic operations.
• Supervises all non-physician staff at the office.
• Collaborates with Director to plan and execute practice financial goals.
• Works collaboratively with clinic division coding and billing specialists and central business office to assure timely and accurate capture of charges for services provided, prompt response to claim rejections, and compliance with all reimbursement procedures.
• Responsible for coordinating all information, service statistics, billing data and other financial data with the central billing office.
• Manages staffing to always ensure appropriate coverage, responsible for hiring and onboarding new staff.
• Partners with Human Resources on performance and employee relations issues.
• Provides for initial orientation and ongoing training of personnel in proper work performance.
• Designs and manages scheduling systems with physician approval to maximize patient satisfaction and office efficiency.
• Provides information and assistance to patients to ensure effective patient relations.
• Investigates and proactively resolves patient complaints and concerns.
• Assures that provider schedules are developed and maintained.
• Responsible for maintaining the facility including managing any repairs or remodeling, service contracts on equipment and the inventory of all capital equipment.
• Develops and maintains working knowledge of regulations and standards specific to the clinic(s), including Medicare service and billing regulations.
• Ensures proper invoicing and tracking of receivables and payments to vendors.
• Prepares documents for billing physician encounters, enters data, ensures that referrals are received, performs referral management, etc.
• Other duties as assigned.

Benefits

• Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
• Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve.
• We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees