Office Manager - Social Work Dept

Silver Hill Hospital•New Canaan, CT

About The Position

The Office Manager partners with the Social Work department in timely and proper execution of administrative tasks for the department. Systems and distribution of work differ depending upon the area of assignment and duties include but are not limited to coordination of meetings, projects, completion of forms/paperwork, answering phone, directing guests and/or staff and demonstrates exceptional customer service in communicating with internal and external parties. Schedule: Monday through Friday, 8:30am - 5:00pm.

Requirements

Must have the ability to function optimally in a stressful environment, and the ability to remain calm in emotionally charged situations.
Advanced knowledge of Microsoft Office applications, and Adobe Acrobat.
Certification in CPR required before assuming duties in a patient care setting.
Minimum of two years’ administrative or customer service experience.

Nice To Haves

Bachelor’s degree in health care setting or related field preferred
Experience in a healthcare setting preferred.

Responsibilities

Welcomes visitors and directs appropriately. Serves as primary access point for assigned department.
Plans and coordinates meeting invitations, schedules, agendas and materials. May schedule patient appointments.
Maintains comprehensive and accurate records, utilizing various spreadsheets, databases, software programs, spreadsheets etc. based on their area of assignment.
Manages main phone lines for the department; directing callers to appropriate parties, as needed.
Manages schedules for clinicians and patient exams/assessments, as needed.
Demonstrates a collaborative, proactive approach to problem-solving, especially when working with other departments.
Displays discretion and confidentiality in carrying out responsibilities.
Maintains department supplies for employees and patients/families.
Manages ordering for events, and typical daily office needs.
Maintain survey records for each patient at start, mid-point and completion of program
Performs other responsibilities and duties not delineated above that are specific to area of assignment.