Office Manager

Apex Dermatology and Skin Surgery Center LLC•Cuyahoga Falls, OH

1d•Onsite

About The Position

Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking an experienced and motivated for our Canton A location. The Office Manager will drive operational excellence, financial performance, and regulatory compliance within a high-volume dermatology practice. The Office Manager oversees daily clinical and administrative operations, staff leadership and development, budgeting and revenue cycle performance, and policy implementation to ensure efficient workflows and exceptional patient care. The Office Manager serves as the primary liaison between Providers, staff, and Regional Leadership, ensuring alignment, accountability, and continuous improvement.

Requirements

5+ years of medical office management or healthcare leadership experience.
Proven ability to lead, coach, and develop teams in a fast-paced, patient-centered environment.
Strong financial acumen with demonstrated experience in revenue cycle management and insurance operations.
Advanced communication, problem-solving, and conflict-resolution skills.
Proficiency with EHR systems, Microsoft Office (including Excel), and reporting tools.
Data-driven mindset with the ability to analyze metrics and implement operational improvements.
High school diploma or equivalent required

Nice To Haves

Bachelor’s degree in Healthcare Administration, Business, or a clinical certification (LPN, CMA) preferred.

Responsibilities

Lead and manage all clinical and administrative staff, including hiring, onboarding, training, scheduling, performance management, and payroll approval.
Foster a positive, high-performing culture through coaching, team huddles, and clear communication.
Oversee daily office operations to ensure optimal patient flow, service excellence, and operational continuity.
Serve as the primary clinical and operational liaison for Providers, the Regional Manager, and cross-functional teams.
Maintain full P&L responsibility, including budgeting, expense control, billing oversight, and revenue cycle optimization.
Ensure strict compliance with OSHA, HIPAA, MIPS, and all regulatory requirements; maintain audits, logs, and documentation standards.
Monitor clinical documentation, chart audits, dashboards, and performance metrics; analyze data and report trends to leadership.
Oversee MA and MR training programs, ensuring competency validation, documentation, and continuous education.
Manage provider schedules, smart scheduling optimization, and collaboration with Call Center leadership on triage and scheduling protocols.
Maintain medical supply inventory and approve all ordering to support uninterrupted clinical operations.
Support practice growth through collaboration with internal departments, marketing initiatives, and patient engagement strategies.
Step into clinical or front-office functions as needed to ensure seamless operations.
Travel as required and perform additional duties as assigned by the Regional Manager.