Office Manager

KidMed

1d

About The Position

As an Office Manager at KidMed, you'll have real ownership and influence. You'll work closely with senior leadership, partner across functions, and lead teams that truly make a difference every day. We value strong leadership, thoughtful decision-making, and continuous improvement. We support our leaders with the trust, resources, and autonomy to succeed.
If you're looking for a role where your leadership directly impacts patient care, team engagement, and clinic performance, KidMed is a place where your work matters.

Requirements

• Leadership experience in healthcare or clinical operations
• Proven ability to manage large, diverse teams
• Strong communication, organization, and problem-solving skills
• Experience with scheduling systems, EMR/PM platforms, and basic financial management

Responsibilities

• Provide day-to-day leadership, coaching, and direction to clinical and administrative staff
• Partner with HR and the Operations Director to maintain target staffing levels through proactive workforce planning, recruitment, onboarding, and training
• Anticipate hiring needs related to growth, leaves of absence, and turnover
• Lead daily huddles and regular staff meetings to align teams, reinforce priorities, and promote engagement and recognition
• Foster a positive, patient-centered culture grounded in accountability, communication, and continuous improvement
• Address performance concerns through timely coaching, documentation, and disciplinary processes in partnership with HR
• Conduct structured evaluations for new hires with input from team leads
• Manage clinic scheduling using Amion, ensuring appropriate coverage, equitable PTO distribution, and responsiveness to patient volume
• Monitor operating expenses, labor utilization, and financial performance; implement corrective actions as needed
• Oversee payroll approvals, timekeeping, bonus tracking, and reimbursement processes
• Serve as the escalation point for patient concerns, billing questions, and service issues, ensuring timely and professional resolution
• Maintain strong relationships with community partners, including pediatricians, hospitals, and emergency services
• Ensure compliance with documentation standards, records management, and facility operations
• Participate in administrative on-call coverage, including weekends, as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Accident and Critical Illness Coverage
• 401(k) with 4% match (after 12 months for full time)
• PTO Accrual

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed