Office Manager

Ace Handyman Services Lakeland•Lakeland, FL

13d•$17 - $22

About The Position

Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales and customer service career? Join our TEAM at Ace Handyman Services Central Florida! We are the service provider for Ace Hardware throughout Central Florida, and the national leader in the home improvement and home repair services industry As we continue to grow, we are looking for a highly organized and motivated candidates just like you to serve as Office Manager to ensure efficient and smooth daily operations. In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey. This is a great opportunity for you to grow with us as we grow throughout Central Florida, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise. If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today! We have office locations in Brandon and Lakeland, and here is just some of what we have to offer:

Requirements

High school diploma or GED
3-5 years of administrative assistant/scheduling experience
Comfortable with sales
Adaptive to technology
Strong customer service skills
Excellent office management skills
Solid typing skills; ten-key skills, a plus
Great multitasking and prioritization skills
Exceptional communication skills

Nice To Haves

Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
QuickBooks Online or other accounting knowledge, a plus
Customer-facing experience, a plus
Call center experience, a plus
Experience in running an office with field based techs in the trades or a service environment, a plus

Responsibilities

Respond to job leads in a timely manner
Coordinating the schedule and material ordering for multiple craftsmen and projects
Utilizing our dispatching and schedule management software
Returning customer calls as needed and following up with past customers
Ensuring that all craftsmen follow our standardized service path and internal administrative processes
Performing paperwork and filing duties
Assist in solving operational issues as they arise to ensure a smooth customer journey