Office Manager

Coastal Health•Yulee, FL

10h•Onsite

About The Position

Coastal Health is seeking an experienced and dependable Office Manager to lead the daily operations of our New Yulee Primary Care office. This role is critical to ensuring efficient clinic operations, high-quality patient experiences, and effective staff management. The Office Manager oversees the day-to-day administrative and operational functions of the medical office. This includes supervising staff, managing schedules and payroll, overseeing patient flow, coordinating with the home office, and ensuring compliance with healthcare regulations.

Requirements

Minimum of 3–5 years of healthcare experience required
At least 1 year of management or leadership experience in a healthcare setting
Medical office practices, terminology, and reimbursement policies
Planning, organizing, delegating, and supervising
Problem-solving and process improvement
Strong verbal and written communication
Interpret and apply policies and procedures
Prioritize multiple tasks and requests effectively
Interact professionally with patients, staff, and the public
Knowledge of medical practices, terminology, and reimbursement policies.
Skill in planning, organizing, delegating, and supervising.
Skill in evaluating the effectiveness of existing methods and procedures.
Skill in problem solving.
Skill in verbal and written communication.
Ability to read, interpret, and apply policies and procedures.
Ability to set priorities among multiple requests.
Ability to interact with patients, medical and administrative staff, and the public effectively.

Nice To Haves

Bachelor’s degree preferred, ideally with coursework in healthcare administration or a related field
Education: Bachelor's degree preferred, preferably with coursework in health care administration.

Responsibilities

Supervise daily operations of front office staff, medical assistants, referral coordinators, and other support staff
Conduct daily staff huddles to address priorities, staffing needs, patient volume, and operational updates
Recruit, train, coach, and evaluate staff performance; address discipline and development needs
Ensure appropriate staffing levels in alignment with budget and MGMA baseline recommendations
Manage employee schedules, payroll, and time-off requests
Control provider schedules and time-off requests
Manage daily patient volume, including new patient referrals and patient retention efforts
Maintain a smooth, efficient flow of administrative operations to ensure excellent patient service
Act as a liaison between office staff and the home office, communicating updates and operational needs
Oversee medical billing and claims submission, including follow-up with insurance companies
Ensure timely processing of insurance requests and patient billing statements
Manage and maintain accurate medical records and required documentation
Stay current with HIPAA requirements, employment laws, and regulations related to medical office operations
Support and uphold all established policies, procedures, quality improvement initiatives, safety standards, and regulatory requirements
Coordinate and manage medical and office supply orders
Monitor inventory levels based on usage and maintain par levels
Record deliveries, restock supplies using FIFO (First In, First Out) method
Oversee maintenance and replacement of medical equipment and office furniture
Communicate inventory transfers between facilities
Complete and regularly review the Manager Quick Start Guide
Ensure compliance with accreditation and regulatory agency standards