Office Manager

Mario Purchaser LLC•Richmond Hill, GA

1d•$25 - $30•Onsite

About The Position

Provide office management, administrative, operational, clerical, and customer service support to the operation. In this role, you will maintain office services by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions. A good Office Manager is more than just an efficient assistant. As an efficient Office Manager, you will need sound judgment and strong communication and problem-solving skills.

Requirements

Very strong Administrative Skills, MS Office, EXCEL. Experience with SERVICE TITAN is helpful and preferred.
Excellent verbal and written communication skills
Positive, professional, and friendly demeanor
Strong problem-solving, decision making, and multitasking abilities
Self-motivated, organized, and team-oriented
Organizational skills with amazing Customer Service and Follow Up abilities for Internal and External Customers
High school diploma or equivalent (Associate’s or higher a plus)
Excellent customer service skills
Excellent problem-solving skills
Ability to serve as a positive, solution-oriented team member while building trust and productive partnerships with the service team, technicians, internal staff, and cross-functional office departments.
Ability to conduct business in a mature, courteous, and professional manner 
Organized, detail-oriented, and able to multi-task in a fast-paced work environment.
Strong follow-up skills to ensure duties are completed timely and accurately.
Strong verbal and written communication to clearly articulate the status of initiatives and duties
Ability to travel to other branches for training or to provide administrative support, if necessary
High School Diploma required
5+ years experience as an Office Manager or Executive Administrative function for a customer-service-focused company
Advanced computer skills – MS Office suite of products

Nice To Haves

Experience in the trades: HVAC, plumbing, electrical
Experience with Service Titan

Responsibilities

Responsible and accountable for timely reporting of key employee and company performance data; and weekly reporting to Branch Managers, Regional Managers and Finance.
Manage open A/R issues across business units (non-payments, missing payments, returned checks, checks with incorrect amounts, missing documentation, etc.) 
Manage all customer refunds with Branch Manager’s and/or Regional Manager’s approval.
Oversee branch indirect spend, including procurement of office supplies, office equipment, and technician tools (via Medius).
Coordinate office maintenance and facility needs as required.
Serve as branch IT liaison, partnering with Corporate IT to resolve technical issues and implement system updates.
Support corporate IT initiatives, including software implementation and distribution of company-issued mobile devices.
Order and manage uniforms for all team members.
Process liability and vehicle insurance claims as needed.
Provide support with fleet management responsibilities as needed.
Coordinate and execute branch events, contests, and engagement initiatives.
Assist with meeting scheduling and administrative coordination.
Prepare, complete, and distribute various forms and operational documents.
Manage local marketing-related tasks as needed.
Manage brand social media accounts with a goal of increased community engagement and reputation
Manage brand reputation across review and search engine platforms
Submit W-9s and Certificates of Insurance (COIs) to customers as required.
Implement and support special projects as directed by Operations, Field OPS, and other departments.
Respond to and verify customer reviews, aligning review to specific jobs and techs.
Notify management of all 1-3 star reviews and collaborate to create responses
Monitor BBB complaints and ensure timely responses
Other duties as assigned.
Onboarding & Offboarding
Lead onboarding logistics for all new hires, including:
Ordering uniforms
Coordinating system access and login credentials with IT
Ordering business cards
Distributing company-issued tablets and mobile devices (as applicable)
Oversee offboarding processes in coordination with IT, including account deactivation.
Recruiting Support
Conduct phone screenings for various departments as needed.
Schedule and coordinate in-person interviews.
Community & Sponsorship Coordination
Coordinate sponsorship initiatives and related event logistics.
Implement and manage all branch culture initiatives.
Lead planning and execution of charity engagement, public relations events, etc.