Office Manager

HOPCo • Havertown, PA

38d • Onsite

About The Position

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Office Manager to join our team at our Chadds Ford, Havertown, and Wayne, PA offices. As two of the region's most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development.

The Office Manager oversees daily office operations to ensure efficient, compliant, and patient-focused services. This role manages front-end processes, staff performance, and workflows to maintain accuracy in patient information, insurance, and collections while adhering to policies, procedures, and regulatory requirements. The Office Manager ensures appropriate staffing within budget, monitors performance metrics and financial reports, supports staff recruitment and development, and collaborates with clinical, administrative, and Revenue Cycle teams to promote high-quality care, patient satisfaction, and continuous operational improvement.

This is a full time on-site Monday-Friday position.

Requirements

• Minimum of five (5) years of working experience in a medical or healthcare setting with at least three (3) years of management experience required.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• Associates Degree or equivalent working knowledge required

Nice To Haves

• Orthopaedic practice experience strongly preferred
• Allscripts Pro Suite or another Electronic Medical Records experience highly preferred.
• Bachelors Degree preferred

Responsibilities

• Oversee daily office operations to ensure compliance with policies, procedures, metrics, and regulatory requirements.
• Manage front-end processes to ensure accurate patient demographics, insurance verification, and collections.
• Lead, coach, and support staff to achieve patient satisfaction, service excellence, and performance expectations.
• Ensure appropriate staffing levels while adhering to budget guidelines.
• Monitor workflows, deadlines, and productivity; identify and resolve operational issues.
• Support recruitment, onboarding, training, and performance management of office staff.
• Oversee supply inventory and maintain optimal par levels.
• Ensure timely, courteous, and effective response to patient and visitor needs.
• Collaborate with clinical, administrative, and Revenue Cycle teams to support high-quality care.
• Monitor performance metrics, audits, budgets, and reports; recommend corrective actions as needed.
• Maintain patient privacy and confidentiality.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package including medical, dental, and vision plans
• 100% employer-paid life insurance
• 401(k) with employer match
• Benefits begin the first of the month following hire date (for full-time employees)
• Generous paid sick and vacation time
• 7 paid holidays annually
• Opportunities for growth and advancement
• Employee referral reward program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree