Office Manager in Training - Military Skill bridge Program (Atlanta)

Dental Care Alliance•Atlanta, GA

1d•Onsite

About The Position

Dental Care Alliance’s mission is to advance the practice of dentistry by partnering with and supporting dental professionals to create a lifetime of healthy smiles. Headquartered in Sarasota, Florida, DCA currently supports over 400 allied practices and supports over 900 dentists across 23 states. DCA’s allied practices represent all dental specialties and treat patients under more than 150 brand names. Dental Care Alliance is currently seeking a Military Skillbridge Fellow to train and study with the ultimate goal of transitioning to a civilian career with Dental Care Alliance as an internal full time Office Manager to support and lead dental practice(s). The ideal candidate has experience working in a military clinic, dental practice, surgical unit, hospital, or other healthcare facility and has operational leadership typically assumed by a E-5 enlisted rank or higher, Warrant Officer, or junior Commissioned Officer. This Military Skillbridge Fellowship on the job training program is a minimum of 12 weeks, the ideal candidate has 12+ weeks available for a Military Skillbridge Fellowship. This fellowship can be obtained via Hiring our Heroes, or Dental Care Alliance is capable of designing a program specified for longer fellowships for approval by the prospective Fellow’s Commanding Officer. Position Summary: In this role, the Oversee the Military Skillbridge Fellow will lead and develop skills to support and lead daily operations of the dental office by managing employee and patient relations and achieving operational goals. In the comprehensive on the job training provided in a multi-site dental practice environment by the Regional Manager and other stakeholders for the Military Skillbridge Fellow will prepare the prospective future teammate to be accountable for office profit & loss by managing patient scheduling, staff productivity, collections and receivables, and miscellaneous operating expenses. Stimulate new patient growth by supporting sales, marketing and promotional programs, financial report review, bank deposits, revenue posting, and review and approval of employee time cards. Work closely with the doctors and hygienists to obtain the office goals. Able to understand and adapt to change management initiatives.

Requirements

Meets criteria to enter Skillbridge Fellowship via Hiring our Heroes or approved by command
Honorable Discharge from the Department of Defense following successful completion of military obligations and service
High school diploma or equivalent required
Minimum two (2) years of previous experience within a healthcare
Experience in a fast-paced environment
Ability to prioritize and execute tasks
Experience with meeting time sensitive deadlines, continuous improvement initiatives and relevant software applications

Responsibilities

Achieve revenue goals by effectively coordinating and managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operating expenses daily.
Manage office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, laboratory, and labor costs.
Identity business development initiatives daily and execute accordingly to stimulate new patient growth.
Support sales, marketing, and promotional programs.
Maintain open lines of communication with the Regional Manager as to the daily operations of the practice and support the Regional Manager in maintaining accurate staff levels in the Recruit, hire and develop office employees; identify those capable of exceptional Directly supervise office employees and proactively manage their performance and development, including but not limited to performance feedback, appraisals, engagement initiatives, and corrective actions, as needed.
Maintain all operational offices records, such as employee personnel records, in accordance with regulatory guidelines, and coordinate personnel changes in a timely manner to the Support Center Communicate with employees regularly to ensure they have the information, tools, and support needed to perform their job effectively and successfully. Including, but not limited to, information sent from the Support Center
Complete administrative tasks, such as flash report review, bank deposits, revenue posting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline. Including, but not limited to: Balancing daily production sheets on a daily basis Making bank deposits daily - cash (and check) transactions, deposits and security are the sole responsibility of the office manager. Missing cash and deposit discrepancies are a serious issue and are to be reported to the Regional Manager immediately when discovered.
Maintain patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions, and electronic QSI data. Manage and assist designated office employees with appropriate payment and insurance processes, manage AR billing as assigned.
Ensure facility and equipment cleanliness, and safety and reports and/or correct hazards when necessary in compliance with all state and federal regulations, including OSHA.
Ensure flawless execution of operational standards, including compliance with established company policies, procedures, and government regulations.
Respond to doctor, patient, and employee grievances, complaints, and inquiries professionally and in a timely manner and seek assistance when necessary.
Continually work towards building and sustaining a joined leadership work environment with doctors.
Other duties as assigned.