Office Manager II

United Fidelity Bank•Evansville, IN

17d•Onsite

About The Position

It's fun to work at a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration. Job Summary: The Branch Office Manager II is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. You are a key player and coach that builds and develops business relationships with new and existing customers. You will also be overseeing branch operations, directly managing associate performance, and providing guidance as needed. You are expected to drive branch performance results through strong sales performance in addition to coaching and leadership, ensuring the team meets and exceeds branch sales, quality, and service goals while maintaining an operationally efficient and compliant branch. Essential Job Functions include, but are not limited to: Manage the daily operations of the branch. Responsible for growth of the banking center by developing new deposit and loan business as well as expanding current customer relationships. Provide mentoring, coaching, support, and training for branch personnel and lower-level managers. Perform a wide variety of customer service transactions and duties. Manage all customer concerns promptly and professionally. Be proficient with our banking products and services. Open new accounts for consumers and business customers. Discuss and assist business customers with Treasury Management services. Originate consumer and mortgage loans. Cross-sell additional UFB services/products. Manage and track branch referral program. Prepare and/or manage completion of various branch reports. Supervise vault operations and procedures, vault audits and maintain appropriate predefined cash limits. Perform teller duties as needed. Responsible for overseeing branch schedules. Identify and mitigate risk including compliance, operational, financial, and reputational. Be a positive representative for the organization and promote CRA efforts in the community. Build relationships with business partners such as Realtors, builders, and business professionals as resources for referrals to aid in growth of deposits and loans. Meeting assigned individual and branch goals – deposit & loan growth, fee income & fee income waivers, cash levels, over/short etc. Perform all duties in relation to the Bank Secrecy Act under the guidance of the BSA Officer. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In accordance with the Americans with Disabilities Act, Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

Business Acumen - Ability to grasp and understand business concepts and issues.
Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Decision Making - Ability to make critical decisions while following company procedures.
Financial Aptitude - Ability to understand and explain economic and accounting information.
Self-Confident - The trait of being comfortable in making decisions for oneself.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Accountability - Ability to accept responsibility and account for his/her actions.
Communication - Ability to communicate effectively with others via all mediums.
Customer Focused – Possessing the desire to continually stay focused on the needs of both external and internal customers.
Relationship Building - Ability to build effective relationships with customers, direct reports, peers, and senior leaders.
Problem Solving – Ensuring decisions are made based on policies, rules, and organizational directives.
Risk Mitigation – Ability to take action to reduce the organization’s exposer to potential risks and reduce the likelihood that those risks will happen again.
Bachelor’s degree required preferably in business related discipline.
10+ years of direct banking experience will be considered in lieu of a degree.
Direct supervisory experience is required.

Responsibilities

Manage the daily operations of the branch.
Responsible for growth of the banking center by developing new deposit and loan business as well as expanding current customer relationships.
Provide mentoring, coaching, support, and training for branch personnel and lower-level managers.
Perform a wide variety of customer service transactions and duties.
Manage all customer concerns promptly and professionally.
Be proficient with our banking products and services.
Open new accounts for consumers and business customers.
Discuss and assist business customers with Treasury Management services.
Originate consumer and mortgage loans.
Cross-sell additional UFB services/products.
Manage and track branch referral program.
Prepare and/or manage completion of various branch reports.
Supervise vault operations and procedures, vault audits and maintain appropriate predefined cash limits.
Perform teller duties as needed.
Responsible for overseeing branch schedules.
Identify and mitigate risk including compliance, operational, financial, and reputational.
Be a positive representative for the organization and promote CRA efforts in the community.
Build relationships with business partners such as Realtors, builders, and business professionals as resources for referrals to aid in growth of deposits and loans.
Meeting assigned individual and branch goals – deposit & loan growth, fee income & fee income waivers, cash levels, over/short etc.
Perform all duties in relation to the Bank Secrecy Act under the guidance of the BSA Officer.